Enterprise Account Manager

Benchmark Esg; Bengaluru; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

Benchmark Gensuite is seeking a Customer Success professional to own and grow a portfolio of existing customers, driving satisfaction, retention, and measurable value.

You will build trusted relationships with key stakeholders, align solutions to business goals, and create success plans with milestones and success metrics. The role requires 5-6 years in customer success or related fields and travel willingness.

Qualifications

• Bachelor's Degree in Computer Science/Information Science or Master's Degree in Business Administration.
• 5-6 years of experience in Customer Success, Relationship Management, Account Management, or similar role.
• Proficiency with Microsoft Office Suite including Excel and PowerPoint.
• Ability to be flexible and adaptable.
• Ability to prioritize, execute projects, and manage time effectively.
• Empathetic, customer-first attitude.
• Experience with SaaS.
• Strong communication interpersonal skills to effectively interact with customers and colleagues.
• Willingness to travel and adapt to changing schedules and environments.

Responsibilities

• Own and grow a portfolio of existing customers by driving satisfaction, retention, adoption, and measurable value.
• Build trusted relationships with key customer stakeholders and align Benchmark Gensuite solutions to their business goals.
• Create and manage simple customer success plans covering priorities, milestones, risks, early wins, and success metrics.
• Identify renewal, expansion, and deeper‑engagement opportunities based on customer needs, usage, and adoption maturity.
• Coordinate with delivery, support, product, and commercial teams to resolve issues and ensure a positive customer experience.
• Proactively monitor customer health, adoption gaps, and value realization to help customers achieve long‑term success.

Skills

Customer success

Relationship management

SaaS experience

Communication skills

Travel readiness

Time management

Flexibility

Empathy

Education

Bachelor's Degree in Computer Science/Information Science

Masters Degree in Business Administration

Tools

Microsoft Office Suite

Excel

PowerPoint

Job description

Role & responsibilities

• Own and grow a portfolio of existing customers by driving satisfaction, retention, adoption, and measurable value.
• Build trusted relationships with key customer stakeholders and align Benchmark Gensuite solutions to their business goals.
• Create and manage simple customer success plans covering priorities, milestones, risks, early wins, and success metrics.
• Identify renewal, expansion, and deeper‑engagement opportunities based on customer needs, usage, and adoption maturity.
• Coordinate with delivery, support, product, and commercial teams to resolve issues and ensure a positive customer experience.
• Proactively monitor customer health, adoption gaps, and value realization to help customers achieve long‑term success.

Preferred candidate profile

• Bachelor's Degree in Computer Science/Information Science or Masters Degree in Business
• Administration
• 5-6 years of experience working in Customer Success, Relationship Management, Account
• Management, or similar role.
• Proficiency with Microsoft Office Suite including Excel and PowerPoint required.
• Ability to be flexible and adaptable.
• Ability to prioritize, execute projects, and manage time effectively.
• Empathetic, customer-first attitude.
• Experience with SaaS required.
• Strong communication interpersonal skills to effectively interact with customers and colleagues.
• Willingness to travel and adapt to changing schedules and environments.