Customer Success Manager

TechHand Innovations Pvt. Ltd.; Dadri; On-site; INR 500,000 - 900,000; Full time

Job summary

TechHand Innovations Pvt. Ltd. is seeking a proactive Customer Success professional to be the main contact for our customers, ensuring they derive maximum value from our SaaS product.

You will manage relationships across onboarding, renewal, and expansion, identify needs, troubleshoot issues, and coordinate with product and support teams to drive adoption and retention. Strong communication and CRM skills are essential.

Qualifications

• Experience in customer success, account management, or similar customer-facing roles.
• Strong communication and interpersonal skills.
• Ability to manage multiple customer accounts simultaneously.
• Problem-solving mindset and attention to detail.
• Familiarity with CRM tools and customer management systems.
• Understanding of SaaS products or B2B business models.

Responsibilities

• Be the primary point of contact for customers, ensuring value from the product and achieving business goals.
• Manage customer relationships throughout lifecycle: onboarding, renewal, and expansion.
• Identify customer needs, troubleshoot issues, and coordinate with product and support teams to resolve problems.
• Track customer health metrics and proactively reach out to at-risk accounts.
• Develop customer success strategies and promote best practices.
• Build strong relationships and conduct regular check-ins and business reviews.

Skills

Customer success

Account management

Communication skills

Time management

CRM tools

Tools

CRM software

Job description

Batch: 2024/2025/2026/2027.

About the role

• You'll be the primary point of contact for customers, ensuring they get maximum value from the product and achieve their business goals
• You'll manage customer relationships throughout their lifecycle, from onboarding through renewal and expansion
• You'll identify customer needs, troubleshoot issues, and coordinate with product and support teams to resolve problems
• You'll track customer health metrics and proactively reach out to at-risk accounts
• You'll develop customer success strategies and help customers adopt best practices

What you'll work on

• Building strong relationships with assigned customers and understanding their objectives
• Creating onboarding plans and ensuring smooth implementation
• Conducting regular check-ins and business reviews
• Gathering customer feedback and sharing insights with internal teams
• Working to improve retention rates and identify upsell opportunities
• Documenting customer interactions and maintaining accurate records

What helps

• Experience in customer success, account management, or similar customer-facing roles
• Strong communication and interpersonal skills
• Ability to manage multiple customer accounts simultaneously
• Problem-solving mindset and attention to detail
• Familiarity with CRM tools and customer management systems
• Understanding of SaaS products or B2B business models