ENGINEER - TECHNICAL SUPPORT L1

Network Techlab India Limited; Bhiwandi; On-site; INR 300,000 - 500,000; Full time

Job summary

Network Techlab India Limited is seeking an Engineer - Technical Support L1 in Bhiwandi, Maharashtra. This role involves providing essential support for the installation and maintenance of electrical systems. Candidates should have 1-3 years of experience in technical support, strong problem-solving skills, and a completion of ITI Electrician or equivalent certification. Responsibilities include installation assistance, troubleshooting electrical issues, and maintaining customer satisfaction through effective communication. Join a proactive team dedicated to service excellence.

Qualifications

• 1-3 years of experience in technical support or a related field.
• Strong understanding of electrical systems and installation processes.
• Excellent attention to detail.

Responsibilities

• Assist in the installation and configuration of electrical systems.
• Provide technical support and troubleshooting for electrical issues.
• Conduct routine maintenance and inspections of electrical systems.

Skills

Technical proficiency in electrical systems

Problem-solving skills

Effective communication skills

Education

Completion of ITI Electrician or equivalent certification

Job description

Overview

The Engineer - Technical Support L1 will provide essential support for the installation and maintenance of electrical systems. This role requires a proactive individual with a strong technical background and the ability to troubleshoot and resolve issues efficiently.

Responsibilities

• Assist in the installation and configuration of electrical systems.
• Provide technical support and troubleshooting for electrical issues.
• Conduct routine maintenance and inspections of electrical systems.
• Document and report on service activities and customer interactions.
• Collaborate with team members to improve service delivery and customer satisfaction.

Qualifications And Requirements

• 1-3 years of experience in technical support or a related field.
• Completion of ITI Electrician or equivalent certification.
• Strong understanding of electrical systems and installation processes.
• Excellent problem-solving skills and attention to detail.
• Effective communication skills, both verbal and written.

Key Competencies

• Technical proficiency in electrical systems.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Customer-focused mindset with a commitment to service excellence.

Performance Expectations

• Meet or exceed service response time targets.
• Achieve high customer satisfaction ratings.
• Maintain accurate records of service activities.
• Continuously improve technical knowledge and skills.