Engineer - Technical Service

Systech International; Navi Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

DII (Markem-Imaje) is seeking a Technical Service Engineer to install, maintain, service, and support its printing and coding solutions at customer sites. You will perform on-site and online trials, ensure maximum uptime, and meet service budgets across your territory.

Ideal candidates have 3–5 years of hands-on onsite service experience, a degree in Electrical/Electronics or a related field with at least 60% marks, strong organizational skills, and a valid vehicle for business travel.

Qualifications

• 3–5 years hands-on onsite service experience of capital goods.
• Graduate in Electrical/Electronics or BSc (Maths/Physics) with at least 60% marks.

Responsibilities

• Install and service Markem-Imaje printers at customer sites.
• Perform on-site maintenance and trials to ensure uptime and customer satisfaction.
• Travel to customer facilities as required and maintain service records.

Skills

Customer relationship management

Onsite service

Travel readiness

Installation

Education

Electrical/Electronics degree

BSc (Maths/Physics) with 60%

Job description

Markem-Imaje, Blue Bite, Solaris Laser, Systech, MS Printing Solutions and JK Group. We design, manufacture and deliver industrial equipment, consumables, software and services solutions for the marking & coding, consumer engagement, product traceability, authentication, and digital textile printing markets.

With more than 40 offices and over 3,000 employees worldwide, DII has a presence in +28 countries and offers numerous job opportunities globally. If you're looking for an international, multidisciplinary and collaborative environment that offers a world of opportunities, come join us at DII.

Markem-Imaje is a trusted global manufacturer of product identification and traceability solutions. Our connected solutions help manufacturers to reduce waste, increase efficiency, achieve compliance, and protect their brand.

We offer the most complete range of market-leading marking and coding systems along with software, services, and consumable solutions so you can streamline all your printing needs from one supplier.

The Role

The Technical Service Engineer is responsible for performing on-site installation, maintenance, service repair and support for Markem-Imaje products and services.

What You Will Do

• The engineer must provide onsite service and customer support study different type of packaging machines and site readiness for printer installation. Conduct onsite (online) printer trial Perform on-site product installation on customer premises.
• He shall be responsible for on- site services such as Installation & Maintenance of Markem products to ensure maximum up-time and customer satisfaction. He needs to meet service & spares budget for assigned geographical territory.
• Job requires travelling to manufacturing facilities of Markem customers

What You Need To Have

• The engineer must have 3 - 5 years of hands‑on experience in onsite service and customer support of capital goods relating to industrial automation.
• He must be Graduate with Degree in Electrical/Electronics/ BSc (maths/Physics) with at least 60% marks from reputed college. Good organizational skills and ability to set priorities and manage time effectively.
• Good level of customer relationship management skills.
• Candidates applying for this position must have own vehicle that can be used for business travel purpose.

You’ll only be the right candidate if you are aligned to our values and culture:

• Collaborative entrepreneurial spirit
• Winning through customers
• High ethical standards, openness, and trust
• Expectations for results
• Respect and value people

All qualified applicants will receive consideration for employment without discrimination based on race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age and genetic information.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.