Engineer Support after Sales(SAS)

Hypro Group; Bavdhan; On-site; INR 350,000 - 550,000; Full time

Job summary

Hypro Group seeks an experienced professional to support after-sales and maintenance activities. The role focuses on complaint registration, evaluation, and timely resolution across internal teams and suppliers.

Responsibilities include coordinating action plans, monitoring timelines from order to acceptance, and forecasting annual spares. A background in mechanical/production engineering and EPC/process environments is preferred.

Qualifications

• Bachelor of Engineering in Mechanical/Production or equivalent in a manufacturing environment.
• 2–4 years of relevant experience in maintenance.
• Experience in EPC/process industry preferred.
• Demonstrated leadership abilities.

Responsibilities

• Register and track customer complaints with date, sender, customer, and nature.
• Acknowledge complaints within 10 working hours.
• Evaluate complaints using FAQs and history, and route to relevant departments.
• Coordinate actions with internal teams and sub-suppliers; circulate to customer.
• Send action plans within 16 working hours for routine matters, and 2–5 days for critical matters.
• Monitor timelines from specification through delivery, installation, testing and acceptance.
• Forecast annual spares requirements and manage data in SAP.
• Develop ISO system updates, AMC/Training contracts, and data management.

Skills

Multi-tasking

Motivating others

Education

B.E. Mechanical/Production

Maintenance experience

Leadership ability

EPC/process industry background

Job description

Role

Support after Sales & Maintenance

Job Responsibilities

• Complain register with date, sender, customer, nature, related to
• Complaint acknowledgement mail within 10 working hours max
• Complaint evaluation, check FAQ, troubleshooting history of similar complaint
• Circulation of complaint internally to relevant department / Sub supplier
• Action plan for complaint resolution to be sent to customer within 16 working hours for routine matters and 2-5 days for critical crucial matters.
• Proposals to be sent to customer with all material, manpower needed for the complaint resolution
• Monitor time lines as agreed from specifications, ordering, receipt of material, delivery to customer, installation, testing and final acceptance
• Monitor sub suppliers activities for supply or services and keep customer updates time to time
• Customer visits and inquiry generation for preventive maintenance
• Annual spares requirement analysis and forecast for the year
• Complaint resolution summary and its log
• CO2 compressor maintenance expertise to be developed
• Expertise to be developed for maintenance of routine items, electrical and mechanical
• Intimation mails to customer for preventive maintenance of supplied plants
• Data of all supplies made to customer and their O & M Manuals
• ISO System implementation and updation
• SAP material data base and its updation, SAP Implementation
• Data management system implementation and vigilance
• AMC Contracts structure design, proposal
• Training Contracts structure design contents proposal
• Identify locations for most demanding after sales visitsPropose locations for local representation

Education & Experience

• Bachelor of Engineering Mech / Production having equivalent technical manufacturing environment with 2-4 yrs experience
• Preferred Industry background - EPC company in Process Field
• Experience in maintenance
• Leadership ability and preferably experience

Knowledge/Skills

• Ability to multi-task, and adjust priorities
• Ability to sell ideas and motivate others