Engineer - Spare Parts Sales

Ross Process Equipment; Chakan; On-site; INR 350,000 - 520,000; Full time

Job summary

Ross Process Equipment seeks a capable Spare Parts Sales Coordinator to independently manage enquiries, prepare quotations, process orders, and coordinate dispatch while meeting targets.

You will liaise with Engineering, Service, Purchase, Production, Stores, and Finance to ensure timely delivery and accurate invoicing, with a focus on excellent customer support.

Qualifications

• Knowledge of spare parts identification and commercial handling.
• Ability to read engineering drawings, BOMs, manuals.
• Hands-on experience in quotation preparation and order processing.

Responsibilities

• Receive and manage customer spare parts enquiries and tenders.
• Prepare techno-commercial quotations within timelines.
• Coordinate with Engineering, Service, Purchase, Production, Stores for clarifications.
• Process orders, dispatch coordination, and invoicing.
• Follow up on payments and maintain trackers.
• Generate monthly MIS reports on sales, orders, and receivables.

Skills

Spare parts sales

Customer enquiry handling

Quotation prep

Order processing

Dispatch coordination

Payment follow-up

Cross-functional coord

MS Excel

MS Word

PowerPoint

SAP ERP

Tools

SAP ERP

Job description

Role & responsibilities

Looking for a potential candidate who can independently manage customer spare parts enquiries, quotation preparation, order processing, dispatch coordination, invoicing, and payment follow-up. The candidate should be capable of handling the complete spare parts sales cycle and ensuring excellent customer support while achieving spare parts business targets.

• Receive and manage customer enquiries related to spare parts and after-sales requirements.
• Identify and understand customer spare parts requirements based on machine drawings, BOMs, manuals, equipment records, and previous supply history.
• Coordinate with Engineering, Service, Purchase, Production, and Stores departments for technical clarification and spare part identification.
• Prepare and submit techno-commercial quotations within the required timelines.
• Follow up with customers for quotation status, technical clarifications, negotiations, and purchase order conversion.
• Review customer purchase orders and coordinate internally for order acceptance and execution.
• Coordinate with Purchase, Stores, Production, Engineering, and Service teams to ensure timely availability and delivery of spare parts.
• Monitor order progress from receipt of purchase order through dispatch and delivery.
• Coordinate with customers regarding delivery schedules, dispatch documentation, and commercial requirements.
• Coordinate with Finance for invoice submission and outstanding payment follow-up.
• Ensure timely collection of payments and maintain proper records of customer commitments.
• Maintain enquiry, quotation, order execution, invoice, dispatch, and payment recovery trackers.
• Generate monthly MIS reports related to enquiry conversion, sales performance, outstanding orders, and receivables.
• Identify recurring spare parts requirements and business opportunities from existing customer installations.
• Support achievement of annual spare parts sales and after-sales revenue targets.
• Maintain accurate records of customer communication, quotations, purchase orders, invoices, and payment follow-ups.
• Perform additional duties related to after-sales and spare parts business as assigned by the Head - Projects & Services.

Preferred candidate profile

• Knowledge of industrial equipment spare parts identification and commercial handling.
• Ability to read and understand engineering drawings, BOMs, manuals, and spare parts documentation.
• Hands-on experience in quotation preparation, order processing, customer follow-up, and payment collection.
• Strong coordination skills with cross-functional departments including Engineering, Production, Purchase, Stores, Service, and Finance.
• Working knowledge of MS Excel, Word, Outlook, and PowerPoint.
• SAP ERP knowledge will be an added advantage.
• Good communication and negotiation skills.
• Strong customer handling and relationship management skills.
• Ability to multitask, prioritize, organize, and adhere to timelines.
• Professional attitude and willingness to work as part of a team.
• Ability to simultaneously handle multiple customer enquiries and order execution activities.

Candidates who have exposure to the following industrial spare components will prefer:

• Load Cells
• Mechanical Seals
• Gearboxes and Motors
• Bearings
• Scraper Blades
• Mixing Blades
• Disperser Blades
• Mixer Shafts
• Planetary Gearboxes
• Coupling Elements
• Discharge Valves (Ball Valve, Pneumatic Valve, Gate Valve, Butterfly Valve)
• Hydraulic Cylinders
• Hydraulic Pumps
• Hydraulic Power Packs
• Hydraulic Filters
• Proximity Switches
• Limit Switches
• Temperature Sensors
• Solenoid Valves
• Variable Frequency Drives (VFD)
• Teflon Scrapers
• Gaskets
• O-Rings
• Lip Seals
• Pneumatic Hoses
• Hydraulic Hoses
• Stainless Steel Braided Hoses