Engineer/ Senior Engineer - Service

KONE; Indore District; On-site; INR 350,000 - 520,000; Full time

Benefits offered by this job

Career progression

Learning & development

Team environment

Job summary

KONE is seeking an Engineer/Senior Engineer - Service in Indore to ensure high standards of customer satisfaction and equipment performance. You will coordinate field activities, report on maintenance, and ensure safety and efficiency during service visits.

You will build strong relationships with customers and site teams while following escalation procedures for risks and unplanned repairs. This role emphasizes hands-on problem solving and adherence to safety practices.

Qualifications

• Diploma or BE in Electrical, Electronics, or Mechanical.
• 2–5 years of elevator/escalator maintenance or related service experience.
• Strong troubleshooting and communication skills.
• Knowledge of safety practices and field service operations.

Responsibilities

• Ensure customer satisfaction through quality service and proactive on-site communication.
• Provide accurate real-time back reporting of work performed at equipment level.
• Maintain excellent relationships with customers and on-site contacts.
• Ensure equipment safety and performance during service operations.
• Plan workload with service supervisor and keep to schedules.
• Identify on-site risks and escalate as needed.
• Identify unplanned service repairs and obtain approval when required.
• Keep service tooling, van, and inventory in good condition.
• Contribute to product and process improvements through feedback.

Skills

Elevator maintenance

Customer management

Team coordination

Troubleshooting

Field autonomy

Education

Diploma/BE in Electrical

Job description

Did you know KONE moves over one billion people every day? We employ over 60,000 professionals in over 60 countries worldwide joined together by a shared vision to 'Deliver the best people flow experience'. As a global leader, we provide elevators, escalators, automatic building doors as well as solutions for maintenance and modernization to add value to buildings throughout their lifecycle. Through more effective People Flow®, we make people's journeys safe, convenient and reliable, in taller, smarter buildings.

Job Title - Engineer / Senior Engineer - Service

Are you the one?

• Elevator maintenance experience.
• Customer relationship management.
• Team coordination and problem-solving.
• Ability to work independently in field operations.

What will you be doing?

Customer Relationship Management

• Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc)
• Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification.
• Accountable for maintaining excellent relationships with the customers, the contact person and end-users' presents on site, by applying the Ambassador attitude.
• Accountable for equipment safety and performance
• Accountable for managing the site environment during service operations
• Accountable for identifying site risk, and communicate them to his supervisor
• Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure
• Accountable for identifying "unplanned" service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them

Service Operations

• Accountable for the end-users and the site safety
• Accountable for the safe working environment
• Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.
• Accountable for the execution of the service visits (planned maintenance, callouts and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes
• Responsible for effectively planning his workload, in conjunction with the service supervisor
• Accountable for raising sales lead to his supervisor
• Accountable for very precise and timely back reporting of the work done according to the process
• Responsible for submitting time sheets based on the execution
• Responsible for managing his proximity stock (shelving, inventory, stock transfer, etc), identifying the spare need, requesting the spare to his supervisor.
• Responsible for keeping the service tooling, van, instruments, etc safe, maintained and in good condition
• Contributes to the ongoing improvement of the products, the methods and the safety by feedback to the PCM organization and his supervisor

Leadership / People Management

• Responsible for regular update of his supervisor on all relevant information
• Responsible for being familiar with all aspects of lift and associated technology and accountable for attending the proposed training
• May be required to give training/coaching to persons nominated by the supervisor

Eligibility Criteria

• Diploma / B.E. in Electrical, Electronics, Mechanical, or related disciplines.
• 2-5 years of experience in elevator/escalator maintenance or related service industry.
• Strong troubleshooting and technical skills.
• Good communication and customer management abilities.
• Knowledge of safety practices and field service operations.

What do we offer?

• Career progression and opportunities within a global organization
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills
• You are surrounded by fun colleagues and a lively working environment within Business Services team and KONE Front Line. The best part is all leaders are great and open-minded