Executive - Maintenance | KONE - Bhopal and Indore

Kone; Indore District, Bhopal; On-site; INR 350,000 - 600,000; Full time

Job summary

KONE is seeking Maintenance Technicians to perform service operations on site in Indore, adhering to contract requirements and company processes. You will interact with customers, manage on-site safety, and report work in real time to ensure equipment performance and service quality.

The role involves planning workload with the supervisor, raising leads, keeping tools and stock secured, and contributing to safety improvements through feedback.

Qualifications

• Perform service operations on site according to service contract requirements and company policies.
• Maintain customer relationships and ensure customer satisfaction through on-site communication.
• Accurate real-time back reporting of work performed at equipment level.
• Identify site risks and escalate as needed.
• Ensure equipment safety and performance.
• Plan workload with service supervisor.
• Submit time sheets and manage proximity stock.
• Keep service tooling, van, instruments safe and in good condition.
• Contribute to product and safety improvements via feedback.

Responsibilities

• Accountable for end-users and site safety.
• Ensure safe working environment and practices.
• Perform planned maintenance, callouts and service repairs.
• Plan workload with service supervisor.
• Raise sales leads to supervisor.
• Back-report work promptly per process.
• Submit time sheets after execution.
• Manage proximity stock and request spares as needed.
• Maintain service tooling and vehicle in good condition.
• Provide training or coaching as required.

Job description

Maintenance Technicians role is to perform all the service operations on site, according to the service contract requirements, the company policies and the KONE processes. In some area, mainly depending on the legislation, the work rules (if applicable)

Customer relationship management

• Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc)
• Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification.
• Accountable for maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the Ambassador attitude.
• Accountable for equipment safety and performance
• Accountable for managing the site environment during service operations
• Accountable for identifying site risk, and communicate them to his supervisor
• Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure
• Accountable for identifying unplanned service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them

Service operations

• Accountable for the end-users and the site safety
• Accountable for the safe working environment
• Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.
• Accountable for the execution of the service visits (planned maintenance, callouts and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes
• Responsible for effectively planning his workload, in conjunction with the service supervisor
• Accountable for raising sales lead to his supervisor
• Accountable for very precise and timely back reporting of the work done according to the process
• Responsible for submitting time sheets based on the execution
• Responsible for managing his proximity stock (shelving, inventory, stock transfer, etc), identifying the spare need, requesting the spare to his supervisor.
• Responsible for keeping the service tooling, van, instruments, etc safe, maintained and in good condition
• Contributes to the ongoing improvement of the products, the methods and the safety by feedback to the PCM organisation and his supervisor

Leadership / People management

• Responsible for regular update of his supervisor on all relevant information
• Responsible for being familiar with all aspects of lift and associated technology and accountable for attending the proposed training
• May be required to give training/coaching to persons nominated by the supervisor