Engineer - Reliability

United Airlines India Knowledge Center; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

United Airlines India Knowledge Center is seeking a Technical Operations Reliability Engineer to analyze aircraft defects and operational disruptions. You will identify root causes, provide data-driven insights, and support fleet reliability initiatives with dashboards and reports.

The role blends strategic improvements with day-to-day analysis, requiring strong Excel and SQL skills, attention to detail, and the ability to communicate complex issues clearly to engineering and operations teams.

Qualifications

• Bachelor's degree in aeronautical engineering.
• At least 5 years of experience in aviation/aviation maintenance.
• Strong knowledge of aircraft systems.
• Proficiency in MS Excel.
• Ability to perform drill down analysis to identify operational root causes.
• Fluent in English and Hindi (written and spoken).

Responsibilities

• Provide accurate data on time including ATA codes and system failures details.
• Track fleet trends and highlight potential issues through drill-down analysis.
• Regulatory reporting and operational support.
• Create and manage fleet and reliability dashboards.
• Identify root causes of key aircraft issues through reporting and analysis.

Skills

Data analysis

MS Excel

Attention to detail

Root cause analysis

Communication skills

English Hindi fluency

Legally eligible to work in India

Education

Bachelor's degree in aeronautical engineering

Tools

SQL

Data visualization tools

Job description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Job Overview And Responsibilities

The Technical Operations Reliability team ensures United operates safely and dependably by analyzing aircraft defects and operational disruptions. The team monitors trends to notify maintenance and engineering teams of emerging issues and probable corrective actions.

The Engineer will aim to provide accurate information and useful insights to help multiple divisions make better data-driven decisions. They will be responsible for identifying root causes of key aircraft issues through reporting and analysis. The role includes both strategic and tactical responsibilities: long-term modifications to United’s fleet and maintenance program, as well as day-to-day identification of recurring aircraft system failures.

• Providing accurate and useful data on time including, but not limited to, identifying ATA codes for tech ops interruptions, identifying component/ condition/ other details for system failures, identifying top system failures, supporting fleet reliability meetings
• Tracking fleet trends and highlighting potential issues by performing operational drill-downs and using aircraft engineering expertise
• Regulatory reporting and operational support
• Supporting ongoing reliability/fleet initiatives and ad-hoc requests
• Recommending reliability, safety improvements through comprehensive analysis
• Creating and managing fleet and reliability dashboards

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree in aeronautical engineering
• At least 5 years of experience in aviation/ aviation maintenance or related field.
• Strong knowledge of aircraft systems
• Knowledge of aircraft fleet health and/or reliability programs
• Superior attention to accuracy and detail
• Proficiency in MS Office tools, especially MS Excel
• Ability to do drill down analysis to identify operational root causes
• Ability to manipulate and analyze complex, high-volume data
• Strong problem solving and analytical skills
• Strong communication skills
• Must be legally authorized to work in India for any employer without sponsorship
• Must be fluent in English and Hindi (written and spoken)
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• FAA A&P License/ DGCA issued equivalent preferred
• Familiarity with using database querying tools, such as SQL, and data visualization/ reporting tools preferred
• Ability to design and track meaningful operational metrics preferred