Engineer - Quality

Sandhar Technologies Limited (TN) Unit-III; Oragadam; On-site; INR 223,000 - 335,000; Full time

Job summary

Sandhar Technologies Limited (TN) Unit-III is seeking a Customer Support executive to act as the main liaison between customers and the company. You will handle inquiries, complaints, and feedback through calls, emails, and chats while coordinating with internal teams to resolve issues.

You will maintain CRM records, provide timely updates on status, and escalate critical problems as needed, contributing to audit readiness and continuous service improvement.

Responsibilities

• Serve as the primary point of contact between customers and the company.
• Provide timely support for queries, complaints, and feedback.
• Coordinate with internal departments to resolve customer issues.
• Handle customer calls, emails, chats,
• Log and track customer complaints and service requests.
• Ensure timely resolution of customer concerns.
• Maintain CRM data and documentation.
• Escalate unresolved or critical issues to higher authorities.
• Provide regular updates to customers on issue status.
• Collect and report customer feedback for improvements.
• Support during audits related to customer complaints.
• Maintain professionalism and empathy during interactions.

Job description

Role & responsibilities

• Serve as the primary point of contact between customers and the company.
• Provide timely support for queries, complaints, and feedback.
• Coordinate with internal departments to resolve customer issues.
• Handle customer calls, emails, chats,
• Log and track customer complaints and service requests.
• Ensure timely resolution of customer concerns.
• Maintain CRM data and documentation.
• Escalate unresolved or critical issues to higher authorities.
• Provide regular updates to customers on issue status.
• Collect and report customer feedback for improvements.
• Support during audits related to customer complaints.
• Maintain professionalism and empathy during interactions.