Engineer - IT Operations & Infrastructure

Tata Communications Limited; Maharashtra; On-site; INR 700,000 - 1,000,000; Full time

Job summary

Tata Communications Limited is seeking a skilled Windows Administrator (L2) with 3 to 5 years of experience to manage and support enterprise Windows environments. You will handle day-to-day administration, monitoring, troubleshooting, and maintenance to ensure system availability, performance, and security.

The role requires strong hands-on experience with Windows Server 2012/2016/2019/2022, Active Directory, DNS, DHCP, and patch management.

Qualifications

• Bachelor's degree required in computer science, IT, or related field
• Certifications in Windows Server or Azure admin and ITIL Foundation preferred
• Strong experience in managing Windows Server environments and ITIL-aligned processes

Responsibilities

• Manage and administer Windows Server environments (2012, 2016, 2019, 2022)
• Install, configure, monitor, and troubleshoot Windows Servers
• Administer Active Directory, Group Policy, DNS, DHCP, and File Services
• Handle user account management and access control
• Monitor server health, performance, and capacity using monitoring tools
• Execute OS patching, security updates, and vulnerability remediation
• Manage Windows services, IIS, and application issues
• Support backup and disaster recovery operations

Skills

Troubleshooting

Analytical skills

Verbal communication

Written communication

24x7 support readiness

Customer-focused

Shifts rotation

Education

Bachelor's Degree in Computer Science, Information Technology, or related field

Microsoft Certified: Windows Server / Azure Administrator

ITIL Foundation

Tools

Active Directory

DNS

DHCP

Group Policy

PowerShell

VMware vSphere

Hyper-V

ServiceNow

Job description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Role Summary

We are seeking a skilled and proactive Windows Administrator (L2) with 3 to 5 years of experience in managing and supporting enterprise Windows environments. The ideal candidate will be responsible for day-to-day administration, monitoring, troubleshooting, and maintenance of Windows servers while ensuring system availability, performance, and security.

Key Responsibilities

• Manage and administer Windows Server environments (2012, 2016, 2019, 2022).
• Perform installation, configuration, monitoring, and troubleshooting of Windows Servers.
• Administer and support Active Directory, Group Policy, DNS, DHCP, and File Services.
• Handle user account management, permission assignments, and access control.
• Monitor server health, performance, and capacity using monitoring tools.
• Perform incident management, problem management, and root cause analysis for recurring issues.
• Execute OS patching, security updates, and vulnerability remediation activities.
• Manage and troubleshoot Windows services, IIS, and application-related issues.
• Support backup and recovery operations using enterprise backup solutions.
• Participate in disaster recovery and business continuity activities.
• Create and maintain technical documentation, SOPs, and knowledge articles.
• Work closely with cross-functional teams including Security, Network, Database, and Application teams.
• Ensure adherence to ITIL processes and organizational compliance requirements.
• Provide support during maintenance activities, audits, and critical incidents.

Windows Administration

• Windows Server 2012/2016/2019/2022 Administration
• DNS, DHCP, File & Print Services
• User and Access Management

Infrastructure & Virtualization

• VMware vSphere / Hyper-V Administration
• Server Provisioning and Decommissioning
• Cluster Services and High Availability Concepts

Security & Compliance

• Windows Security Hardening
• Patch Management
• Antivirus/Endpoint Security Management
• Vulnerability Remediation

Automation & Scripting

• PowerShell Scripting
• Batch Scripting (Basic to Intermediate)

Desired Skills

• Basic understanding of Microsoft Azure and Cloud Infrastructure.
• Experience in handling security advisories and remediation activities.
• Knowledge of ITIL processes and ticketing tools such as ServiceNow.
• Exposure to automation and infrastructure management tools.

Educational Qualification

• Bachelor's Degree in Computer Science, Information Technology, or related field.
• Relevant certifications preferred:
  • Microsoft Certified: Windows Server / Azure Administrator
  • ITIL Foundation

Soft Skills

• Strong troubleshooting and analytical skills.
• Excellent verbal and written communication.
• Ability to work in a 24x7 support environment and rotational shifts.
• Strong ownership and customer-focused attitude.
• Ability to manage multiple priorities in a fast-paced environment.