AGM - SME - IP/MPLS

Vodafone Idea Limited; Pune District; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Vodafone Idea Limited is seeking a SME IP to manage fault and incident handling for multivendor IP networks. The role focuses on quick restoration of P1/P2 incidents within SLA and timely escalations to ensure continuous service delivery.

Candidate should have 10+ years Telecom experience, strong knowledge of BGP/OSPF/ISIS, data center technologies, and ITIL foundations. IP network expertise is essential, with a disciplined, customer-focused approach.

Qualifications

• Engineering degree or higher in Electronics/Telecom or related field.
• Formal ITIL v3 foundation qualification required.
• Experience with incident/fault management in IP networks is essential.

Responsibilities

• Manage fault restoration for P1/P2 incidents within SLA.
• Escalate ITIL-aligned incidents timely with updates to stakeholders.
• Troubleshoot and resolve faults across multi-vendor IP networks.
• Coordinate with ISP, CORE IP, and network teams to preserve service quality.

Skills

Fault management

Incident management

P1/P2 restoration

Multi-vendor IP networks

ITIL V3

ISO 27001 / ISO 20000

Education

Engineering Bachelor's Degree

Post Graduate Diploma

ITIL V3 certification

CCNP/CCIE/JNCIE

Tools

Cisco

Juniper

Nokia

BGP/OSPF/ISIS

Job description

• Responsible for quick restoration of P1/P2 incidents within SLA by applying suitable work around/solution.
• Ensure timely management escalations for all P1/Special incidents as per process and regular update

Role

SME IP

Job Level/ Designation

M2/AGM

Function / Department

SNOC/ IP/MPLS

Location

Pune/Hyderabad

Job Purpose

• Fault management for Multivendor Multi technology IP network
• Responsible for quick restoration of P1/P2 incidents within SLA by applying suitable work around/solution.
• Ensure timely management escalations for all P1/Special incidents as per process and regular update

Key Result Areas/Accountabilities

• Manage, troubleshoot & restore faults across multi vendor multi technology IP networks
• Able to understand the overlying services Voice, Data and other services and their architecture
• Able to manage ISP and CORE IP network
• Comply with internal systems, procedures and processes and ensure that the team comply with industry standards and best practices like ISO20K, ISO27K

Core Competencies, Knowledge, Experience

• Candidate must possess engineering Bachelor’s Degree, Post Graduate Diploma, Professional Degree in Information

Technology or equivalent

• Must have foundation qualification in ITIL V3
• Able to handle multiple outages at same time with coordination with relevant stakeholders
• Strong interpersonal & verbal communications with good written skills.
• Ability to manage shifts, Calm under pressure, Good problem-solving techniques and Customer focused
• Able to take responsibility and motivate team members in difficult or stressful situations
• Should understand industry standard process and framework like ITIL & ISO.
• Should be able to improve and implement the current INM process
• Familiar with ISO 27001 & the process of ISO 20000 audit and compliance
• Always follow HSW rules

Must Have Technical / Professional Qualifications

• B.E (Electronics & Telecommunication)
• CCNP/CCIE/JNCIE/ITIL/PMP

• Should have 10+ Years of Telecom experience with minimum 5+ in Incident/Fault Management in IP
• Should have knowledge of routing and switching protocols like BGP, ISIS, Data centre technologies (SDN, VxLAN), OSPF, HSRP, VRRP etc across CISCO, Juniper, NOKIA etc.
• Should have strong knowledge of IP Network Architecture with services
• Excellent Communication and Coordination skills, confident and structured when dealing with conflict
• Experience in managing major incidents with good understanding of business and service impact.
• Demonstrate effective stakeholder engagement
• Ability to efficiently and effectively perform the technical requirements with troubleshooting, problem solving, and analytical skills
• Ability to prioritize work with a sense of urgency and manage issues /escalations to consistently provides high quality and standardized professional services
• Ability to work independently with a significant attention to detail & Ability to work under pressure.
• Ability to manage shifts, Calm under pressure, Conscientious with a strong sense of pride and accountability,
• Good problem solving techniques and Customer focused
• IP Network Availability > 99.90 %
• MTTR for critical incidents (P1/P2)