Sr Engineer - Systems & Service Engineering (IP Engineer L2/L3 Routing and Switching )

Tata Communications Transformation Services (TCTS); Chennai District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A telecommunications company in Chennai is seeking a skilled professional for a customer-facing role requiring expertise in network provisioning and management. You will be responsible for configuring access networks and troubleshooting issues for enterprise customers, ensuring adherence to agile processes. Strong technical knowledge in Carrier Ethernet, IP routing, and switching is crucial. The role offers flexibility to work in Australian business hours, demanding excellent communication skills and the ability to work independently.

Qualifications

• Strong expertise in Carrier Ethernet, IP management, routing, and switching.
• Proficiency in VLAN encapsulation, MPLS, L2/L3 VPN, BGP, OSPF, Static Routing, IPv4/IPv6.
• Experience with enterprise voice switching and provisioning, including C20 and Ribon SBC.
• Excellent troubleshooting skills with packet tracing and analysis tools.
• Certifications in CCNA/CCNP preferred.

Responsibilities

• Provisioning, configuring, and troubleshooting networks for enterprise customers.
• Support field engineers remotely for commissioning new services.
• Optimize provisioning processes for agile delivery.
• Engage with global customers for regular updates.
• Adhere to workplace health and safety standards.

Skills

Carrier Ethernet

IP management

Routing

Switching

VLAN encapsulation

MPLS

L2/L3 VPN

BGP

OSPF

Static Routing

IPv4/IPv6

Wireshark

Geoprove

SIP PRI

Packet tracing

Education

CCNA/CCNP certifications

Tools

Huawei U2000

Cisco EPM

Nokia NFM

TeMIP

Cisco ASR

Juniper

CISCO NCS540

ASR903

Job description

Overview

Experience Level: 2-5 yrs Customer-Facing and Flexible to Work in Australian Business Hours (03:30 AM to 12:30 PM IST / 02:30 AM to 11:30 AM IST)

Role: Global Clients/Customer Facing role.

Responsibilities

• Provisioning, configuring, and troubleshooting access network and services for enterprise customers. The role demands a strong technical foundation in Carrier Ethernet, IP routing, and switching, alongside the ability to manage escalations and support field engineers. This is a hands-on role requiring adherence to agile delivery processes, stakeholder communication, and the flexibility to work in secure environments or shifts.
• Provision and configure access networks manually and through automation tools.
• Engage with relevant workgroups to ensure that Outages & Migration activities will improve network performance, remove legacy platforms, and consolidate Network resources whilst ensuring minimum impact and disruption to End Users and other Customer platforms. Identify and resolve network provisioning failures, determining root causes and recommending corrective actions.
• Support field engineers remotely for commissioning new services. Optimize provisioning processes for agile and timely delivery. Manage escalations within the team and ensure clear communication with stakeholders.
• Testing and Migration: Perform throughput and performance testing using tools like Wireshark and Geoprove. Troubleshoot enterprise voice provisioning issues, including SIP PRI. Conduct network validations and assist in migrations with minimal service interruptions. Engage with global customers, providing regular updates on provisioning and testing. Work closely with cross-functional teams to deliver end-to-end enterprise network solutions. Ensure compliance with workplace health and safety (WHS) policies.
• Additional Requirements: Work shift hours as required, including in secure rooms if necessary.

Required Skills and Experience

• Strong expertise in Carrier Ethernet, IP management, routing, and switching. Proficiency in networking protocols such as VLAN encapsulation, MPLS, L2/L3 VPN, BGP, OSPF, Static Routing, and IPv4/IPv6.
• Experience in working on various Vendor platforms, Transmission systems and Network management system applications such as Huawei U2000, Cisco EPM, Nokia NFM, and TeMIP. Experience working in access aggregates Cisco ASR, Juniper and Huawei, IP access routers CISCO NCS540, ASR903.
• Experience with enterprise voice switching and provisioning - C20, Ribon SBC, Ribon PSX. Excellent troubleshooting skills, with the ability to articulate issues clearly. Hands-on experience with packet tracing and analysis tools like Wireshark and Geoprove.
• Experience in working on various Vendor platforms, Transmission systems and Network management system applications such as Huawei U2000, Cisco EPM, Nokia NFM, and TeMIP.
• Experience working in access aggregates Cisco ASR, Juniper and Huawei, IP access routers CISCO NCS540, ASR903
• Preferred Qualifications: Certifications: CCNA/CCNP.

Workplace & Safety

Adaptability to flexible time schedules and the ability to work independently. Effective verbal and written communication skills. "Can-do" attitude with excellent time management and multitasking capabilities.

Workplace Health and Safety (WHS) Responsibilities: Actively contribute to maintaining a safe and compliant workplace. Adhere to all workplace health and safety standards.