Technical Authority Expert-IP

Ericsson; Dadri; Presencial; INR 1.200.000 - 2.100.000; Jornada completa

Descripción de la vacante

Ericsson in India is seeking an experienced IP network engineer to monitor and troubleshoot alarms on routers, switches, firewalls, and load balancers, and to implement change requests.

You will lead incident analysis, identify root causes for P0–P4 incidents, coordinate with Field Teams, and ensure timely restoration of services to meet SLA.

The role requires deep knowledge of OSPF, BGP, MPLS, VPNs, VLANs, and vendor products from Cisco, Juniper, Huawei, Check Point, Fortinet, and F5.

Formación

• Proven experience in IP networking and fault management.
• Expertise in routing protocols OSPF, ISIS, BGP, MPLS, IPsec and VPN.
• Experience handling alarms, tickets and incident RCA.
• Strong MTTR improvement and SLA-focused mindset.

Responsabilidades

• Supervise ITSM ticket queues to maintain MTTR.
• Analyze P0-P4 incidents and perform RCA as needed.
• First point of contact for alarm/event/KPI issues.
• Coordinate with Field Team for hardware failures and node reachability.
• Ensure timely restoration of services and high availability.
• Perform health checks and backups for network nodes.

Conocimientos

Root cause analysis

Troubleshooting

MTTR focus

Analytical thinking

Herramientas

CISCO Routers

CISCO Switches

Juniper Switches

Huawei CX Series

Check Point

Fortinet

F5 Load Balancer

RAD-ETX

Ericsson-BRAS

Descripción del empleo

This Role is responsible for Alarm analysis, Operation-maintenance, trouble-shooting & Change Request Implementation on IP nodes (like Routers ,switches ,firewalls, load balancers and security gateways etc). Also responsible for Trouble Ticket analysis and resolution of trouble tickets raised by Customer / L2 Teams. Fault management on all routers and switches equipment and follow up with support in case of raised cases.

What you will do

• Actively Supervising of ITSM Ticket queues to maintain MTTR.
• Analytical skills like logical thinking, Problem solving & handling assignments are mandatory.
• Identify root cause of P0/P1/P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA).
• First point of contact for support of any alarm/event/KPI related issues.
• Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc.).
• Ensure timely restoration of Services maintain MTTR for good customer experience & high Service availability to maintain Service Level Agreement (SLA).
• Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function.
• Node health checks and backups & trouble-shoot the deviation identified.
• Sharing details for MIR & CSR to respective teams.
• End to End Network Understanding.

You will bring

• Good knowledge in IP Networking Protocols like OSPF, ISIS, BGP, BGP-LU, MPLS, Inter-AS, LDP, RSVP, TE, L2VPN, L3VPN, BFD, Segment Routing.
• Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP.
• IP Security protocols- IPSEC, GRE, VPN, CGNat.
• Telecom knowledge (2G, 3G, 4G, 5G Service Flow & Interfaces).
• Product/Vendor knowledge on CISCO (mandatory) & Ericsson is preferable.
• 5-10 years of relevant in IP Domain
• Working knowledge of below mentioned IP products and vendors –
• CISCO Routers
• Cisco Switches
• Juniper Switches
• RAD-ETX
• Huawei-CX Series
• Firewalls-Checkpoint & Fortinet
• Ericsson-BRAS
• F5-Load balancer

All academic credentials must be from recognized and accredited institutions and are further subject to verification.