Engineer- IP

Ericsson; Dadri; On-site; INR 700,000 - 1,200,000; Full time

Job summary

Ericsson AB in India seeks a Network Operations Specialist to perform alarm analysis, fault management, and incident resolution on IP nodes (routers, switches, firewalls, load balancers, security gateways). You will lead root-cause analysis for incidents, supervise ITSM queues to maintain MTTR, and coordinate with field teams to restore services, ensuring SLA attainment and high availability.

Strong knowledge of OSPF/IS-IS/BGP, VLANs, VPNs, Cisco and Ericsson gear is required alongside solid

Qualifications

• 3–7 years of experience in IP domain.
• Hands-on knowledge of CISCO devices and Ericsson gear preferred.
• Strong understanding of VLANs, STP, VRRP/HSRP.
• Experience with OSPF, ISIS, BGP, MPLS, VPN, LDP, RSVP.

Responsibilities

• Alarm analysis, operation maintenance, troubleshooting and change requests on IP nodes.
• Analyze and resolve trouble tickets raised by customers and L2 teams.
• Supervise ITSM ticket queues to maintain MTTR and SLA.
• Identify root causes of P0–P4 incidents and recommend RCA actions.
• Coordinate with field teams for hardware issues and outages.
• Ensure timely restoration of services and proactive incident avoidance.
• Perform node health checks and backups; document MIR/CSR details.

Skills

IP Networking Protocols

Switching & VLANs

IP Security Protocols

Cisco Equipment

VXLAN & Spine-Leaf

Troubleshooting

Tools

CISCO

Ericsson Equipment

ITSM Tools

Job description

Join our TeamAbout this opportunityThis Role is responsible for Alarm analysis, Operation-maintenance, trouble-shooting & Change Request Implementation on IP nodes (like Routers ,switches ,firewalls, load balancers and security gateways etc). Also responsible for Trouble Ticket analysis and resolution of trouble tickets raised by Customer / L2 Teams. Fault management on all routers and switches equipment and follow up with support in case of raised cases.What you will doActively Supervising of ITSM Ticket queues to maintain MTTR.Analytical skills like logical thinking, Problem solving & handling assignments are mandatory.Identify root cause of P0/P1/P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA).First point of contact for support of any alarm/event/KPI related issues.Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc.).Ensure timely restoration of Services maintain MTTR for good customer experience & high Service availability to maintain Service Level Agreement (SLA).Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function.Node health checks and backups & trouble-shoot the deviation identified.Sharing details for MIR & CSR to respective teams.End to End Network Understanding.3PP/OEM handling, Problem management support, Data Analytics, Customer Governance Handling.You will bringGood knowledge in IP Networking Protocols like OSPF, ISIS, BGP, BGP-LU, MPLS, Inter-AS, LDP, RSVP, TE, L2VPN, L3VPN, BFD, Segment Routing.Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP.IP Security protocols- IPSEC, GRE, VPN, CGNat.CISCO, Spine-leaf Architecture, Border-Leaf Architecture, VX-LAN.Telecom knowledge (2G, 3G, 4G, 5G Service Flow & Interfaces).Product/Vendor knowledge on CISCO (mandatory) & Ericsson is preferable.Good Communication & trouble-shooting skills.3-7 years of relevant in IP DomainAll academic credentials must be from recognized and accredited institutions and are further subject to verification.