Assistant Engineer IN

Ericsson; Dadri; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Ericsson in Bangalore, India, is seeking a Domain Support Specialist to ensure seamless operations & maintenance, manage incidents, and provide advanced technical troubleshooting for core and cloud systems.

You will drive automation and AI initiatives for predictive maintenance, collaborate with regional and global support teams, and apply ITIL-based processes for incident, problem, and change management in a dynamic telecom environment.

Qualifications

• 2–5 years in Telecom O&M, Service Delivery, or Customer Support.
• Hands-on with Ericsson Charging System preferred.
• Experience with ITIL processes and AI-driven ops is a plus.

Responsibilities

• Deliver O&M support, ensuring availability and performance of core and cloud systems.
• Lead incident and emergency handling, providing timely resolution and RCA for critical events.
• Support project execution including new node acceptance tests and technology rollouts.
• Drive automation and AI initiatives for predictive maintenance, proactive fault detection, and operational efficiency.
• Monitor TT, CR, and AT performance per MSTOP guidelines.
• Ensure MIR release and user access controls per Ericsson standards.
• Interface with regional and global support teams for escalated issues and knowledge sharing.

Skills

Telecom O&M

Service Delivery

AI/ML operations

Incident management

Change management

Ericsson Charging System

IN/CAMEL/INAP

Networking protocols

ITIL knowledge

Oracle/RedHat/CCNA

Job description

Join our Team

About this opportunity: Ericsson is looking for a diligent and competent Domain Support Specialist. to strengthen our Service Delivery team. In this role, you will ensure seamless Operations & Maintenance (O&M), manage incidents and emergencies, and provide advanced technical troubleshooting.

What you will do:

• Deliver O&M support, ensuring availability and performance of core and cloud systems.
• Lead incident and emergency handling, providing timely resolution and RCA for critical events.
• Support project execution including new node acceptance tests and technology rollouts.
• Drive automation and AI initiatives for predictive maintenance, proactive fault detection, and operational efficiency.
• Monitor and review TT, CR, and AT performance, ensuring adherence to MSTOP guidelines.
• Ensure MIR release and user access controls in line with Ericsson standards.
• Interface with regional and global support teams for escalated issues and knowledge sharing.

The skills you bring:

• 2-5 years in Telecom O&M, Service Delivery, or Customer Support.
• Hands-on experience with Ericsson Charging System preferred.
• Exposure to AI/ML-driven operations or automation frameworks is an advantage.
• Familiarity with incident, problem, and change management processes.
• Intelligent Networks (IN), CAMEL, INAP.
• Voice Call & Signaling Routing, Network Architecture & Protocols.
• End-to-End Performance Audit & Optimization.
• Knowledge of AI-based monitoring and data analytics tools.
• ITIL, Oracle, CCNA, RedHat.

All academic credentials must be from recognized and accredited institutions and are further subject to verification.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: India (IN) || Bangalore

Req ID: 792584