Engineer III- Technician-Compute

Insight; Gurugram District; Hybrid; INR 600,000 - 900,000; Full time

Benefits offered by this job

Medical Insurance

Health Benefits

Professional Development: Learning平台

Shift Allowance

Job summary

Insight is seeking an Engineer III- Technician_Compute to join a hybrid IT operations team across multiple locations. The role emphasizes incident, request, and change management with a target to resolve 80% of incidents without escalation.

Candidates should have 3–5 years in enterprise NOC environments and hands-on experience with Windows Server, Linux, and virtualization platforms, including VMware, Proxmox, and OpenShift. Strong English communication is essential.

Qualifications

• Bachelor's degree or higher in IT, Systems Administration, or related field.
• 3–5 years of enterprise NOC/IT operations experience.
• Experience with Windows Server, Linux, and virtualization platforms.

Responsibilities

• Participate in ITIL Incident, Request, and Change processes.
• Resolve 80%+ incidents without escalation.
• Communicate in English for all client interactions.
• Work with NOC tools like ScienceLogic and ServiceNow.

Skills

ITIL processes

Remote troubleshooting

NOC operations

Windows Server

Linux

VMware

Proxmox

OpenShift

Active Directory

Education

Bachelor's degree in IT or related

Tools

ScienceLogic

ServiceNow

Hyper-V

Red Hat OpenShift

Job description

Engineer III- Technician_Compute

Requisition Number: 105498

Engineer III- Technician_Compute

Location: The role will be a hybrid position, Delhi NCR, Hyderabad, Bangalore, Pune

Shift: US Aligned hours- Night shift

Insight at a Glance

• 14,000+ engaged teammates globally
• $8.2 billion in revenue in 2025
• Certified as a Great Place to work in 9 Countries in 2025
• Fortune 500 Company (No. 447) in 2025
• Received 25+ industry and partner awards in the past year

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.

Job Summary

Technicians are primarily expected to participate in ITIL processes Incident, Request, and Change.

Technicians are expected to resolve 80% or more of all incidents assigned to them, without requiring escalation to higher level resources. As the primary intake and incident management team supporting clients, technicians are expected to conduct all business communications in English including verbal and written.

Roles and Responsibilities

• Technicians will have seat adherence requirements and will be expected to maintain immediate availability to answer inbound calls from clients calling to report or follow up on new or existing tasks and tickets.
• Technicians will be expected to successfully prosecute work, in order of priority, while adhering to committed service level agreements.
• Relevant familiarity with NOC systems and tools such as ScienceLogic, ServiceNow.
• Windows Server, Linux, VMWare Suite (VCF), Proxmox, Red Hat OpenShift, Hyper-V, Nutanix, Exchange and Active Directory, and similar enterprise vendor toolsets.

Key Technical Skills

• Bachelors degree or higher, focusing on IT, System Administration, or other related studies.
• Relevant 3 -5 years of experience.
• Demonstrated experience working in an enterprise operations center (NOC) or equivalent environment, providing remote troubleshooting, administration, support, and implementation of server technologies.
• Associate level knowledge of common enterprise systems and associated administration. Experience with Windows Server, Linux, VMWare Suite (VCF), Proxmox, Red Hat OpenShift, Hyper-V, Nutanix, Exchange and Active Directory.

What You Can Expect

We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Freedom to work from another location- even an international destination for up to 30 consecutive calendar days per year.
• Medical Insurance
• Health Benefits
• Professional Development: Learning Platform and Certificate Reimbursement
• Shift Allowance

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

Today's Talent Leads Tomorrow's Success. Learn More About Insight

https://www.linkedin.com/company/insight/

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight India Location: Level 16, Tower B, Building No 14, Dlf Cyber City In It/Ites Sez, Sector 24 &25 A Gurugram Gurgaon Hr 122002 India