Engineer III- Compute

Cyod; Gurugram District; On-site; INR 1,200,000 - 2,100,000; Full time

Benefits offered by this job

Remote work flexibility

Medical Insurance

Health Benefits

Professional Development: Learning平台 &

Shift Allowance

Job summary

Insight is seeking an Engineer III- Compute to join a global IT support team. The role is hybrid, with locations in Delhi NCR, Hyderabad, Bangalore and Pune, and shifts aligned to US night hours.

You will resolve incidents, manage requests, and contribute to continuous improvement using ITIL processes and native Insight tools. You will mentor junior teammates, escalate appropriately, and work with Windows Server, Linux, VMware (VCF), Proxmox, Red Hat OpenShift, Hyper-V, Nutanix, Exchange and

Qualifications

• Bachelor's degree or higher in IT/related field.
• Five or more years of demonstrated experience providing technical support for enterprise systems including Windows Server, Linux, VMWare Suite, Proxmox, Red Hat OpenShift, Hyper-V, Nutanix, Exchange and Active Directory.
• Maintain one or more associate level certifications while working toward professional-level certification.

Responsibilities

• Serves as second level escalation resource to junior teammates; provides mentoring and training; creates knowledge.
• Navigate and support devices and systems such as Windows Server, Linux, VMWare Suite (VCF), Proxmox, Red Hat OpenShift, Hyper-V, Nutanix, Exchange and Active Directory.
• Resolve incidents and fulfill service requests for enterprise networking or datacenter environments; adhere to SLAs.
• Create/update knowledge articles and draft procedures to aid incident resolution.
• Provide recommendations for client technology improvements and report on lifecycle and system health.

Education

Bachelor's degree or higher in IT/related field

Tools

Windows Server

Linux

VMware Suite (VCF)

Proxmox

Red Hat OpenShift

Hyper-V

Nutanix

Exchange

Active Directory

Job description

Requisition Number: 105450

Engineer III- Compute

Location: The role will be a hybrid position, Delhi NCR, Hyderabad, Bangalore, Pune

Shift: US aligned hours- Night shift

Insight at a Glance

• 14,000+ engaged teammates globally
• $8.2 billion in revenue in 2025
• Certified as a Great Place to work in 9 Countries in 2025
• Fortune 500 Company (No. 447) in 2025
• Received 25+ industry and partner awards in the past year

Job Summary

Engineers will utilize knowledge, skill and process to resolve client issues, while meeting all SLA targets, participating in continuous improvement processes, and utiizing Insight-provided tools and systems.

Engineers are expected to participate in ITIL processes Incident, Problem, Request, Change, and will author and update knowledge articles and repeatable procedures to ensure junior teammates can independently resolve 80% of incident, without requiring escalation.

Roles and Responsibilities

• Serves as a second level escalation resource to junior teammates. Provides mentoring and training. Creates knowledge.
• Professional level ability to navigate and support devices and systems such as Windows Server, Linux, VMWare Suite (VCF), Proxmox, Red Hat OpenShift, Hyper-V, Nutanix, Exchange and Active Directory, and similar enterprise vendor toolsets.
• Will resolve incidents, fulfill service requests, and conduct problem determination and remediation for enterprise networking or datacenter environments subscribed to Insight Managed Services, while adhering to committed service level agreements.
• Creates and updates knowledge articles to aid in incident resolution, and request fulfillment efforts. Drafts method of procedure documentation.
• Makes recommendations for client-specific technology improvements, and reports on lifecycle and system health of devices in a client environment.
• Supports problem identification and management efforts including root cause analysis, known error records, etc, and is a member of an on-call rotation.
• Will actively monitor, and work from queues in ServiceNow and will function as a technical escalation from junior teammates.

Key Technical Skills

• Bachelor's degree or higher, focusing on IT, System Administration, or other related studies.
• Five or more years of demonstrated experience providing technical support for common enterprise systems and assocaited administration. Experience with Windows Server, Linux, VMWare Suite (VCF), Proxmox, Red Hat OpenShift, Hyper-V, Nutanix, Exchange and Active Directory.
• Preferred- Maintain one or more associate level certifications working to obtain an professional-level certification

What you can expect

We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.
• Medical Insurance
• Health Benefits
• Professional Development: Learning Platform and Certificate Reimbursement
• Shift Allowance

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

Today's talent leads tomorrow's success. Learn more about Insight:

https://www.linkedin.com/company/insight/

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight India Location:Level 16, Tower B, Building No 14, Dlf Cyber City In It/Ites Sez, Sector 24 &25 A Gurugram Gurgaon Hr 122002 India