Engineer II- Technician Network

Cyod; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Medical Insurance

Health Benefits

Shift Allowance

Professional Development: Learning

Job summary

Insight is seeking an Engineer II-Technician_Network for a hybrid role across major tech hubs in India. You will participate in ITIL processes, handling incidents, requests, and changes while aiming to resolve the majority of issues without escalation.

Strong familiarity with NOC tools and enterprise networking is essential. You will work in a fast-paced environment, ensuring timely responses to client reports and adherence to SLAs, with opportunities for professional development and

Qualifications

• Bachelor’s degree focusing on IT, Network Engineering, or related field.
• Experience in enterprise NOC or equivalent with remote troubleshooting, admin, support and implementation of networking technologies.
• Knowledge of core networking concepts: TCP/IP, routing, switching, VPN, SD-WAN, wireless access points.
• Familiarity with network redundancy and failover mechanisms (HSRP/VRRP).
• CCNA or equivalent certification within 120 days of hire.

Responsibilities

• Primary intake and incident management support for clients, with English communication (verbal and written).
• Utilize NOC tools like ScienceLogic and ServiceNow for incident handling and change management.
• Maintain seat adherence and be immediately available to respond to client reports and tickets.
• Execute work according to priority while meeting service level agreements.

Skills

Network engineering

TCP/IP

VPN

SD-WAN

Wireless access

CCNA

Education

Bachelor's degree in IT/Networking

Tools

ScienceLogic

ServiceNow

Cisco IOS CLI

Aruba Central

FortiManager

Cisco Meraki

Cisco Umbrella

Cisco ISE

Palo Alto Prisma

Job description

Requisition Number: 105457

Engineer II-Technician_Network

Position Count- 3

Location: The role will be a hybrid position, Delhi NCR, Hyderabad, Bangalore, Pune

Shift: US Aligned hours- Night shift

Insight at a Glance

• 14,000+ engaged teammates globally
• $8.2 billion in revenue in 2025
• Certified as a Great Place to work in 9 Countries in 2025
• Fortune 500 Company (No. 447) in 2025
• Received 25+ industry and partner awards in the past year

Job Summary

Technicians are primarily expected to participate in ITIL processes Incident, Request, and Change. Technicians are expected to resolve 80% or more of all incidents assigned to them, without requiring escalation to higher level resources.

Roles and Responsibilities

• As the primary intake and incident management team supporting clients, technicians are expected to conduct all business communications in English including verbal and written.
• Relevant familiarity with NOC systems and tools such as ScienceLogic, ServiceNow. Cisco IOS and CLI, Aruba Central, FortiManager, Cisco Meraki, Cisco Umbrella, Cisco ISE, Palo Alto Prisma, Cisco Catalyst Center Manager, and similar enterprise vendor toolsets.
• Technicians will have seat adherence requirements and will be expected to maintain immediate availability to answer inbound calls from clients calling to report or follow up on new or existing tasks and tickets.
• Technicians will be expected to successfully prosecute work, in order of priority, while adhering to committed service level agreements.

Key Technical Skills

• Bachelors degree focusing on IT, Network Engineering, or other related studies.
• Demonstrated experience working in an enterprise network operations center (NOC) or equivalent environment, providing remote troubleshooting, administration, support, and implementation of networking technologies.
• Associate level knowledge of core networking features and functionality including TCP/IP addressing, routing, switching, VPN, SDWan, and wireless access points.
• Demonstrated understanding of network redundancy and fault tolerance mechanisms such as HSRP, VRRP, etc.
• Have or will obtain within 120d of hire, relevant associate-level certification (CCNA or equivalent).

What you can expect

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.
• Medical Insurance
• Health Benefits
• Professional Development: Learning Platform and Certificate Reimbursement
• Shift Allowance

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

Today's talent leads tomorrow's success.

Learn more about Insight: https://www.linkedin.com/company/insight/

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight India Location:Level 16, Tower B, Building No 14, Dlf Cyber City In It/Ites Sez, Sector 24 &25 A Gurugram Gurgaon Hr 122002 India