Engineer- Field Service

Olympus Corporation; Bengaluru; On-site; INR 400,000 - 700,000; Full time

Job summary

A medical equipment company in Bengaluru is seeking an HR Executive to provide field services to customers, manage territory assignments, and conduct training sessions. Candidates must have a technical degree, a minimum of 2 years of experience in the medical equipment/service industry, and be open to extensive travel. This full-time position offers opportunities for customer service and technical negotiations. Interested individuals should apply via email with their resumes.

Qualifications

• Minimum of 2 years work experience in medical equipment/service industry.
• Experience in customer service and technical explanation of repair quotations.
• Minimum science stream graduation required; experience in medical equipment/service advantageous.

Responsibilities

• Cater field services to GI customers.
• Handle given territory individually with assigned responsibilities.
• Conduct training sessions upon request.
• Negotiate commercial aspects with customers.
• Support in conferences and workshops.
• Follow up on pending payments by letters, mails or visits related to service, repair, contracts and accessories.
• Support marketing by participating in conferences and workshops.
• Negotiate commercially with customers and explain repair quotations.
• Aim to increase AMC penetration based on installation base and penetration data.
• Support and participate in full-day GI training sessions and accessory sales.

Skills

Basic knowledge in Excel

Basic knowledge in Word

Basic knowledge in PowerPoint

Open to travel extensively

Education

Diploma or BE/B Tech in relevant field

Minimum graduate in science stream

Job description

HR Executive at Olympus Medical Systems India Pvt Ltd.

Below are the roles and responsibilities:

• To cater Field services to GI customers.
• Should be able to handle given territory individually with following assignments
• Carry out the Preventive Maintenance on time of all GI Products
• Attend breakdown call within time limits and provide onsite solution if possible.
• Installation of GI equipment’s within time limits.
• Conduct training session on request or at pre decided site (care at sight).
• Follow up of pending payment by sending letters/mails/personal visits against service(repair and contract and Accessories).
• Support in conference and workshop arranged by marketing team.
• Negotiate on commercial aspect with customer and technical explanation of repair quotation.
• Increase in AMC penetration based on Installation base/ penetration ratio data.
• Support and participate in full day training sessions (GI course)
• Sales of accessory (which are directly sold through OMSI)

Qualification:

• Education: Technical (Diploma or BE/B Tech) must have basic knowledge in excel, word, power point.
• Should be open to travel extensively.
• Should be minimum graduate in science stream.
• Should have minimum of 2yrs and above work experience in medical equipment/service industry.

Interested candidates, please mail your resumes to [e-mail].

Regards

Team HR

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Customer Service, Health Care Provider, and Business Development

Industries

• Medical Equipment Manufacturing and Pharmaceutical Manufacturing