Engineer - Customer Support

Inkarp; Delhi; On-site; INR 500,000 - 700,000; Full time

Benefits offered by this job

Competitive salary and benefits

Career growth and training opportunities

Supportive work environment

Job summary

Inkarp Instruments Services is seeking a Service Engineer for Customer Support in Delhi. The role requires 4–5 years of experience in installation, maintenance, and troubleshooting of scientific instruments. Key responsibilities include field service, technical support, and managing documentation.

The ideal candidate will hold a degree or diploma in Electronics/Electrical Engineering and possess strong problem-solving skills. The company offers competitive salary, career growth, and a supportive work environment.

Qualifications

• 4–5 years of relevant experience in servicing scientific instruments.
• Strong problem-solving and communication skills.
• Willingness to travel for field service.

Responsibilities

• Installation, servicing, and maintenance of analytical and laboratory instruments.
• Diagnose and resolve hardware/software issues.
• Provide technical support and customer training.
• Maintain service reports and documentation.
• Coordinate with internal teams for service planning and spare parts.
• Promote and manage AMC contracts.

Skills

Technical support

Problem-solving

Communication

Customer service

Field service

Education

Degree/Diploma in Electronics/Electrical Engineering

Job description

Job Title: Service Engineer – Customer Support

Location: Delhi

Company: Inkarp Instruments Services

Experience Required: 4–5 Years

Job Summary

We are looking for a skilled Service Engineer with 4–5 years of experience in installation, maintenance, and troubleshooting of scientific and laboratory instruments. The role involves field service, customer support, and ensuring efficient functioning of instruments at client sites.

Key Responsibilities

• Installation, servicing, and maintenance of analytical and laboratory instruments
• Diagnose and resolve hardware/software issues
• Provide technical support and customer training
• Maintain service reports and documentation
• Coordinate with internal teams for service planning and spare parts
• Promote and manage AMC contracts

Requirements

• 4–5 years of relevant experience in servicing scientific instruments
• Degree/Diploma in Electronics/Electrical Engineering (B.Tech / Diploma / B.Sc.)
• Strong problem-solving and communication skills
• Customer-focused approach
• Willingness to travel

What We Offer

• Competitive salary and benefits
• Career growth and training opportunities
• Supportive work environment

If you’re passionate about technology and thrive on solving technical challenges, we’d love to hear from you!