Engineer - Customer Support

ESP Engineered; Delhi; On-site; INR 400,000 - 600,000; Full time

Benefits offered by this job

Competitive salary and benefits

Career growth and training opportunities

Supportive work environment

Job summary

ESP Engineered is seeking a Service Engineer - Customer Support in Delhi, India, with 4–5 years of experience in installation, maintenance, and troubleshooting of scientific instruments. You'll provide customer support, ensuring effective functioning of instruments at client sites.

The ideal candidate will have a degree in Electronics/Electrical Engineering and strong problem-solving skills. The role offers competitive salary, career growth, and a supportive work environment.

Qualifications

• 4–5 years of relevant experience in servicing scientific instruments.
• Degree/Diploma in Electronics/Electrical Engineering (B.Tech / Diploma / B.Sc.).
• Strong problem-solving and communication skills.
• Customer-focused approach.
• Willingness to travel.

Responsibilities

• Installation, servicing, and maintenance of analytical and laboratory instruments.
• Diagnose and resolve hardware/software issues.
• Provide technical support and customer training.
• Maintain service reports and documentation.
• Coordinate with internal teams for service planning and spare parts.
• Promote and manage AMC contracts.

Skills

Problem-solving

Communication

Customer-focused approach

Technical support

Installation

Education

Degree/Diploma in Electronics/Electrical Engineering

Tools

Scientific instruments

Job description

Job Title: Service Engineer – Customer Support

Company: Inkarp Instruments Services

Experience Required: 4-5 Years

Job Summary:

We are looking for a skilled Service Engineer with 4–5 years of experience in installation, maintenance, and troubleshooting of scientific and laboratory instruments. The role involves field service, customer support, and ensuring efficient functioning of instruments at client sites.

Key Responsibilities:

• Installation, servicing, and maintenance of analytical and laboratory instruments
• Diagnose and resolve hardware/software issues
• Provide technical support and customer training
• Maintain service reports and documentation
• Coordinate with internal teams for service planning and spare parts
• Promote and manage AMC contracts

Requirements:

• 4–5 years of relevant experience in servicing scientific instruments
• Degree/Diploma in Electronics/Electrical Engineering (B.Tech / Diploma / B.Sc.)
• Strong problem-solving and communication skills
• Customer-focused approach
• Willingness to travel

What We Offer:

• Competitive salary and benefits
• Career growth and training opportunities
• Supportive work environment

If you’re passionate about technology and thrive on solving technical challenges, we’d love to hear from you!