Engineer - Customer Support

ESP Engineered; Kolkata District; On-site; INR 400,000 - 800,000; Full time

Benefits offered by this job

Career growth and technical learning opportunities

Supportive work environment

Competitive salary and benefits

Job summary

ESP Engineered in Kolkata is seeking an Engineer – Customer Support with 3–4 years of experience in analytical instruments service support. The ideal candidate will be responsible for installation, maintenance, troubleshooting, and customer support activities at customer locations.

This role offers opportunities to work with advanced scientific equipment and a supportive work environment. Candidates should have a diploma or degree in Electronics or related fields and possess strong communication skills.

Qualifications

• 3–4 years of experience in analytical instruments or customer service engineering.
• Basic understanding of analytical instrumentation and electronic systems.
• Strong troubleshooting and problem-solving skills.

Responsibilities

• Installation, calibration, and commissioning of analytical instruments.
• Perform preventive maintenance and breakdown service support.
• Respond to customer service requests in a timely manner.

Skills

Analytical instrumentation

Customer support

Troubleshooting skills

Good communication in English

Education

Diploma / Degree in Electronics, Electrical, Instrumentation, Biomedical

Job description

Inkarp Instruments Services is looking for an Engineer – Customer Support to join our team in Kolkata. The ideal candidate should have 3–4 years of experience in analytical and laboratory instruments service support. This role involves installation, maintenance, troubleshooting, and customer support activities for scientific and analytical instruments at customer locations.

Key Responsibilities

• Installation, calibration, and commissioning of analytical and laboratory instruments
• Perform preventive maintenance and breakdown service support at customer sites
• Diagnose and troubleshoot hardware, software, and application‑related issues
• Respond to customer service requests in a timely and professional manner
• Coordinate with internal teams for technical support and spare parts requirements
• Maintain service reports, maintenance records, and customer documentation
• Provide customer training and operational guidance when required
• Promote and manage AMC (Annual Maintenance Contract) activities
• Support after‑sales service activities and ensure customer satisfaction
• Travel within assigned territory for field service activities

Required Qualifications

• Diploma / Degree in Electronics, Electrical, Instrumentation, Biomedical, or related field
• 3–4 years of experience in analytical instruments, laboratory instruments, or customer support/service engineering
• Basic understanding of analytical instrumentation and electronic systems
• Good communication skills in English (verbal and written)
• Basic computer knowledge (MS Office, email handling, reporting)
• Strong troubleshooting and problem‑solving skills

Preferred Skills

• Hands‑on experience with analytical or scientific instruments such as FTIR, HPLC, GC, Spectroscopy, etc.
• Customer‑centric mindset with professional service attitude
• Ability to work independently and manage field assignments
• Team player with good interpersonal skills
• Willingness to travel for customer support activities

What We Offer

• Opportunity to work with a leading company in scientific instrumentation
• Hands‑on exposure to advanced analytical and scientific equipment
• Career growth and technical learning opportunities
• Supportive and professional work environment
• Competitive salary and benefits

Apply Now