Engineer - Customer Order Fulfillment

Ericsson; Dadri; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Ericsson in India is seeking an Engineer – Customer Order Fulfillment to own the complete order lifecycle from PO receipt to handover for deployment. You will validate orders, coordinate supply chain and ensure on-time delivery with accurate status updates.

You will work with ERP systems such as SAP or NEXT, excel deeply with PivotTables, and communicate with cross-functional teams to minimize risk and improve data quality.

Qualifications

• 3+ years in customer order management or delivery operations.
• Ability to independently manage orders end to end and handle multiple priorities.
• Familiarity with procurement, supply-chain operations, logistics, and PO-to-delivery controls.
• Experience with ERP/order-management platforms (SAP/NEXT) and Excel.
• Strong written and verbal communication skills and stakeholder management.

Responsibilities

• Validate customer purchase orders and create orders.
• Open-order management and fulfillment assurance.
• Shipment, transit and delivery follow-up.
• NEXT card aging and data quality.
• Operational governance, meetings and escalation.

Skills

Order management

Stakeholder coordination

Excel proficiency

Problem solving

Education

Bachelor's degree in engineering or related

Tools

SAP

NEXT

ERP platforms

Job description

Join our Team

About this opportunity:

The Engineer – Customer Order Fulfillment independently owns the complete customer order lifecycle, from purchase order receipt and validation through bill of quantities/material preparation, order entry, supply chain coordination, shipment tracking, delivery confirmation and handover for installation or deployment. The position ensures orders are processed accurately, compliantly and within agreed service levels, while maintaining reliable status visibility, proactive risk escalation and effective coordination across customer, project and supply-chain stakeholders.

What you will do:

• Customer purchase order validation and order creation.
• Open-order management and fulfillment assurance.
• Shipment, transit and delivery follow-up.
• NEXT card aging and data quality.
• Operational governance, meetings and escalation

The skills you bring:

• Minimum 3 years of directly relevant experience in customer order management, order fulfillment or delivery operations, preferably supporting telecom, IT infrastructure, hardware deployment or complex B2B projects.
• Proven ability to independently manage orders end to end, balance multiple priorities, lead stakeholder calls and resolve execution issues with limited supervision.
• Working understanding of procurement, supply-chain operations, logistics, shipping milestones, vendor coordination and installation/deployment handover.
• Practical experience with ERP/order-management platforms, including SAP and/or NEXT or comparable systems; familiarity with intercompany ordering and PO-to-delivery controls.
• Strong Excel capability, including VLOOKUP/XLOOKUP, PivotTables, filters, data reconciliation and operational tracker management.
• Strong written and verbal communication skills, customer orientation, accuracy, problem solving, accountability and cross-functional stakeholder management.

Preferred / Additional competencies :

• Exposure to Power BI, dashboarding, workflow automation or process-improvement initiatives.
• Understanding of order-quality controls, commercial PO validation, BOQ/BOM preparation and revision-log management.
• Experience coordinating geographically distributed teams, third-party vendors and project delivery stakeholders.
• Relevant bachelor’s degree in engineering, business, supply chain or a related discipline is an advantage; equivalent practical experience will also be considered.

All academic credentials must be from recognized and accredited institutions and are further subject to verification.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer.

Primary country and city: India (IN) || Bangalore