Engineer - After Sales & Service

Captain Tractors; Hubli; On-site; INR 300,000 - 500,000; Full time

Job summary

Captain Tractors is seeking a field-based Service Operations Specialist to manage after-sales service across South Karnataka. You will provide technical support to dealers, distributors and service technicians, ensuring timely resolution of issues and high customer satisfaction.

You will conduct dealer visits, coordinate warranty claims and spare parts availability, deliver product demonstrations and technical training, and build strong relationships with dealers and key customers to uphold our

Responsibilities

• Manage after-sales service operations across the assigned territory in South Karnataka.
• Provide technical support and guidance to dealers, distributors and service technicians.
• Handle customer complaints, breakdown cases and product-related technical issues.
• Conduct regular dealer visits to monitor service quality and customer satisfaction.
• Ensure timely resolution of customer complaints and service-related issues.
• Coordinate with dealers for warranty claims, spare parts availability and service requirements.
• Conduct product demonstrations, technical training and service training for dealer staff and mechanics.
• Monitor warranty claims, service reports and field performance of tractors.
• Collect market feedback and report product performance issues to the concerned departments.
• Support tractor sales activities through technical assistance and customer demonstrations.
• Develop and maintain strong relationships with dealers and key customers.
• Ensure effective implementation of company service policies and processes.

Job description

• Manage after-sales service operations across the assigned territory in South Karnataka.
• Provide technical support and guidance to dealers, distributors and service technicians.
• Handle customer complaints, breakdown cases and product-related technical issues.
• Conduct regular dealer visits to monitor service quality and customer satisfaction.
• Ensure timely resolution of customer complaints and service-related issues.
• Coordinate with dealers for warranty claims, spare parts availability and service requirements.
• Conduct product demonstrations, technical training and service training for dealer staff and mechanics.
• Monitor warranty claims, service reports and field performance of tractors.
• Collect market feedback and report product performance issues to the concerned departments.
• Support tractor sales activities through technical assistance and customer demonstrations.
• Develop and maintain strong relationships with dealers and key customers.
• Ensure effective implementation of company service policies and processes.