Engineer - After Sales & Service (Gujarat)

Captain Tractors; Rajkot; Presencial; INR 600.000 - 800.000; Jornada completa

Descripción de la vacante

Captain Tractors in Gujarat seeks an after-sales service executive to manage service operations across the assigned territory. You will provide technical support to dealers and customers, coordinate with the dealer service network, and conduct regular dealer visits to monitor performance.

You will resolve technical complaints, support warranty claims, conduct product demonstrations and training for service engineers, ensure spare parts availability, and gather field feedback to drive product

Responsabilidades

• Handle after-sales service operations across Gujarat.
• Provide technical assistance and troubleshooting support to dealers and customers.
• Coordinate with the dealer service network to ensure effective service operations.
• Conduct regular dealer visits and monitor service performance.
• Resolve technical complaints related to tractors and agricultural machinery.
• Support warranty claim management, verification and settlement processes.
• Conduct product demonstrations, service camps and customer awareness programmers.
• Provide technical training to dealer service engineers and mechanics.
• Monitor customer satisfaction, service quality and complaint resolution TAT.
• Ensure availability and effective management of spare parts through the dealer network.
• Collect field feedback and coordinate with R&D, Quality and Manufacturing teams for product improvements.
• Maintain service reports, warranty records, customer complaint data and other MIS.
• Monitor dealer performance and implement service improvement initiatives.
• Support new product launches and ensure service readiness across the assigned territory.

Descripción del empleo

• Handle after-sales service operations and technical support across the assigned territory in Gujarat.

• Provide technical assistance and troubleshooting support to dealers and customers.

• Coordinate with the dealer service network to ensure effective service operations.

• Conduct regular dealer visits and monitor service performance.

• Resolve technical complaints related to tractors and agricultural machinery.

• Support warranty claim management, verification and settlement processes.

• Conduct product demonstrations, service camps and customer awareness programmers.

• Provide technical training to dealer service engineers and mechanics.

• Monitor customer satisfaction, service quality and complaint resolution TAT.

• Ensure availability and effective management of spare parts through the dealer network.

• Collect field feedback and coordinate with R&D, Quality and Manufacturing teams for product improvements.

• Maintain service reports, warranty records, customer complaint data and other MIS.

• Monitor dealer performance and implement service improvement initiatives.

• Support new product launches and ensure service readiness across the assigned territory.