End User Technology Engineer

Apex Group; Gurugram District; Hybrid; INR 300,000 - 500,000; Full time

Job summary

Apex Group is seeking an IT Support Technician to deliver onsite IT support for their Gurugram office. You will maintain the office IT infrastructure, deploy equipment to new starters, manage asset inventory and provide printer and network support.

You will work closely with Group IT, vendors and local office management, communicating clearly in English and ensuring timely resolution of IT requests. 1-3 years of relevant experience is preferred.

Qualifications

• 1-3 years experience in a computer related support or IT operations
• Strong understanding of MS technologies: Intune, Active Directory, Office 365
• Good written and spoken English
• Experience with documentation and SOPs and other process documents
• Customer focused with strong timekeeping
• Good interpersonal skills with listening and questioning
• Strong problem-solving abilities and ability to work under own initiative
• Experience with Windows Desktop (10/11)
• Some networking basics desirable

Responsibilities

• Onsite IT support for the office
• Maintaining the IT infrastructure of the office
• Support office technologies and EUC hardware onsite inc. building and repairing laptops and desktops
• Deployment of IT equipment to new starters
• Collection of IT equipment from leavers
• Printer support
• Hands & eyes support for remote teams e.g., support network team to deploy infrastructure and resolve onsite issues
• Network cabling and patching in office
• Office moves and setups
• IT Asset inventory management
• Provision, deploy and support phones
• Work with vendors who provide IT solutions in the office
• Work with local office management on any office technology issues/requirements
• Working closely with the Group IT
• Communicate clearly to users in a timely and polite manner and keep the end user informed of the progress of IT requests at all appropriate times
• Highlight and report all major IT issues and risks to Service Manager in a timely manner
• Research, test and implement new systems to improve efficiencies and satisfy user requests
• Other duties in support of the Service Desk, as assigned by the Office Technologies Manager

Skills

Intune

Active Directory

Office 365

English proficiency

Documentation

Customer focus

Timekeeping

Interpersonal skills

Problem solving

Windows 10/11

Networking basics

Job description

Key duties and responsibilities

• Onsite IT support for the office
• Maintaining the IT infrastructure of the office
• Support office technologies and EUC hardware onsite inc. building and repairing laptops and desktops
• Deployment of IT equipment to new starters
• Collection of IT equipment from leavers
• Printer support
• Hands & eyes support for remote teams e.g., support network team to deploy infrastructure and resolve onsite issues
• Network cabling and patching in office
• Office moves and setups
• IT Asset inventory management
• Provision, deploy and support phones
• Work with vendors who provide IT solutions in the office
• Work with local office management on any office technology issues/requirements
• Working closely with the Group IT
• Communicate clearly to users in a timely and polite manner and keep the end user informed of the progress of IT requests at all appropriate times
• Highlight and report all major IT issues and risks to Service Manager in a timely manner
• Research, test and implement new systems to improve efficiencies and satisfy user requests
• Other duties in support of the Service Desk, as assigned by the Office Technologies Manager

Experience and skills

• 1-3 years experience in a computer related support or and IT operational environment
• Good technology understanding and awareness with the MS technologies: Intune, Active Directory, Office 365
• Good written and communication skills in English
• Experience with documentation and improving SOPs and other process documents
• Good customer focus, and excellent timekeeping is a key requirement of the role
• Good interpersonal skills, with a focus on listening and questioning skills
• Good problem-solving abilities and ability to work under own initiative
• Experience with configuring and supporting any version of Windows Desktop (10/11)
• Some basis experience with supporting physical networking is desirable but not essential