Employee Engagement Consultant

Offineeds; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

OffiNeeds in Bengaluru seeks an Employee Engagement Consultant with HR and marketing experience to build long-term relationships with enterprise clients through consultative interactions. You will tailor gifting, R&R solutions, and engagement calendars to client objectives, gather feedback, and enhance the customer experience.

Strong communication, relationship-building, and presentation skills are essential to drive referrals and support sales, with a proactive, client‑centric approach.

Qualifications

• Graduation is mandatory; MBA/PGDM in HR or Marketing is an added advantage.
• 5 to 7 years of experience across HR (engagement, rewards & recognition, internal comms, HRBP) and Marketing (brand, client servicing, campaigns).
• Exposure to Corporate Gifting, Retail, Hospitality, Events or Service Industry preferred.
• Excellent communication and presentation skills with strong interpersonal ability.

Responsibilities

• Provide Employee Engagement consulting for enterprise clients focusing on HR and gifting strategies.
• Advise on annual engagement calendars, R&R programs, and milestone celebrations.
• Create co-branded gifting concepts reflecting client brand identity and culture.
• Support campaigns, catalogs, and presentations for client pitches and proposals.
• Build and maintain relationships with HR, Admin, and Marketing decision-makers.
• Identify upsell/cross-sell opportunities and drive referral-based growth for the sales team.

Skills

HR expertise

Marketing experience

Communication skills

Relationship building

Client servicing

Education

Bachelor's degree

MBA/PGDM in HR or Marketing

Tools

MS Office

CRM tools

Canva

Job description

Job Description

JOB PURPOSE/OVERVIEW/SUMMARY:

We are looking for a dynamic and presentable Employee Engagement Consultant with a blend of HR and Marketing experience to build and nurture long‑term relationships with key enterprise clients through meaningful, consultative interactions. The role involves understanding each client’s employee engagement objectives, recommending gifting and rewards & recognition (R&R) solutions aligned to their people and brand strategy, gathering feedback, improving customer experience, and driving referral‑based growth opportunities for the sales team.

The ideal candidate understands how HR teams plan engagement calendars, R&R programs, and employee milestone celebrations, and can pair this with marketing skills — branding, campaign thinking, and creative communication — to position OffiNeeds as a strategic engagement partner. Excellent communication, interpersonal, and relationship‑building skills with a strong professional presence, a customer‑centric mindset, and a proactive approach are essential.

Key Deliverables / Responsibilities

• Employee Engagement Consulting (HR Focus): Understand clients’ HR and employee engagement priorities — onboarding kits, R&R programs, festive gifting, milestone celebrations, and event merchandise.
• Consult HR and Admin stakeholders on annual engagement calendars and recommend suitable gifting solutions for each occasion.
• Stay updated on employee engagement trends and best practices to advise clients credibly.
• Marketing & Brand‑Led Engagement: Recommend co‑branded and customized gifting concepts that reflect each client’s brand identity and culture.
• Support engagement campaigns, curated catalogs, and creative presentations for client pitches.
• Suggest innovative ideas and gifting solutions based on client preferences, market demands, and seasonal campaigns.
• Client Relationship Management: Develop and maintain strong relationships with enterprise and corporate clients, primarily HR, Admin, and Marketing decision‑makers.
• Conduct regular client meetings and follow‑ups to understand business requirements and expectations.
• Ensure high levels of customer satisfaction through proactive engagement and support.
• Client Feedback & Experience Enhancement: Gather customer feedback and coordinate internally to improve overall service experience.
• Identify client concerns and ensure timely resolution by coordinating with internal departments.
• Act as a bridge between clients and internal teams for seamless communication.
• Business Growth & Opportunity Identification: Identify upselling, cross‑selling, and business expansion opportunities within existing accounts.
• Generate referral opportunities and support the sales team in converting leads.
• Monitor client engagement and suggest strategic initiatives to improve retention.
• Coordination & Communication: Coordinate with Sales, Operations, and Support teams to ensure smooth execution of client requirements.
• Prepare meeting summaries, client reports, and relationship status updates.
• Maintain regular communication with key stakeholders to strengthen business partnerships.
• Market & Industry Understanding: Stay updated on industry trends, corporate gifting requirements, and competitor activities.
• Track how leading organizations run employee engagement and R&R programs and translate these insights into client solutions.

Requirements

REQUISITE CANDIDATE PROFILE:

• Graduation is mandatory; MBA/PGDM in HR or Marketing is an added advantage.
• 5 to 7 years of combined experience across HR (employee engagement, rewards & recognition, internal communications, HR business partnering) and Marketing (brand management, client servicing, campaign management, corporate sales). 
• Exposure to Corporate Gifting, Retail, Hospitality, Events, or Service Industry is preferred.
• Sound understanding of employee engagement frameworks, R&R practices, and the corporate HR calendar (festivals, milestones, annual events).
• Excellent verbal and written communication skills with strong presentation abilities.
• Strong interpersonal and relationship‑building abilities; well‑groomed and professionally presentable.
• Strong listening, negotiation, and client‑handling skills.
• Ability to manage multiple enterprise accounts effectively.
• Customer‑focused with a proactive, creative, and solution‑oriented approach.
• Proficient in MS Office and CRM tools; familiarity with design/presentation tools (e.g., Canva) is a plus.