Email Support Executive (Social)

Vrinda International; Jaipur; On-site; INR 180,000 - 260,000; Full time

Job summary

MNS, Jaipur, India, is seeking an Email Support Executive (Social) to handle customer inquiries via email and social platforms. You will deliver timely responses, troubleshoot issues, and maintain high-quality service while following defined TAT and quality standards.

Ideal candidates have at least 1 year of relevant experience, excellent written English, and proficiency with email and social media tools. Join a client-focused IT services team that values clarity and professional communication.

Qualifications

• Minimum 1 year in a support or customer-facing role.
• Experience handling complaints, escalations and problem solving.
• Strong customer service principles and social media support knowledge.
• Excellent typing speed with high accuracy.
• Ability to meet quality standards and TAT deadlines.
• Proficient written English for professional communication.

Responsibilities

• Manage and resolve complaints and escalated issues via email and social media.
• Respond promptly to inquiries and provide accurate solutions.
• Analyze and troubleshoot technical or service problems for effective resolution.
• Maintain typing accuracy while drafting professional correspondence.
• Adhere to quality standards and turnaround time targets for tickets.
• Provide specialized support via email platforms with clear communication.
• Monitor and respond to social media interactions to maintain brand engagement.
• Craft clear, grammatically correct messages in written English.

Skills

Email support

Social media

Customer service

Typing speed

Problem solving

English writing

Tools

Email support tools

Social media tools

Job description

MNS, Jaipur, India

Job Description

Email Support Executive (Social)

Summary

We are seeking a dedicated professional to serve as the primary point of contact for our digital clients, focusing on managing email and social media interactions within the IT Services sector. This role is pivotal in maintaining high standards of customer satisfaction by efficiently addressing inquiries, resolving issues, and ensuring timely responses. The ideal candidate will leverage strong communication abilities and technical proficiency to deliver exceptional support, contributing directly to the company's reputation for quality service and operational efficiency.

Responsibilities

• Manage and resolve customer complaints and escalated issues through email and social media channels with professionalism.
• Deliver high-quality customer service by responding promptly to inquiries and providing accurate solutions.
• Analyze and troubleshoot technical or service-related problems to ensure effective resolution.
• Maintain precise typing speed and accuracy while drafting professional correspondence.
• Adhere strictly to established quality standards and turnaround time (TAT) targets for all tickets.
• Provide specialized support via email platforms, ensuring clear and concise communication.
• Monitor and respond to customer interactions on social media platforms to maintain brand engagement.
• Utilize excellent written English skills to craft clear, grammatically correct, and professional messages.

Requirements

• Minimum of 1 year of relevant work experience in a support or customer-facing role.
• Proven expertise in handling complaints, escalations, and problem-solving scenarios.
• Strong proficiency in customer service principles and social media support protocols.
• Exceptional typing speed combined with a high degree of accuracy.
• Demonstrated ability to maintain strict quality control and meet turnaround time deadlines.
• Advanced skills in written English communication suitable for professional environments.
• Experience with email support systems and social media management tools.