Education Counsellor Team Lead

SevenMentor Pvt. Ltd.; Pimpri-Chinchwad, Pune District; Sur place; INR 300 000 - 420 000; Plein temps

Résumé du poste

SevenMentor Pvt. Ltd. in Pimpri-Chinchwad, India, is seeking an experienced leader to manage a team of education counsellors.

The role focuses on guiding student admissions, optimizing the counselling process, and driving monthly targets. You will oversee lead allocation, daily activities, and performance reviews to ensure high conversion and student satisfaction. The candidate will coach teams, handle escalations professionally, and support recruitment and onboarding of new counsellors,

Responsabilités

• Lead, motivate, and manage a team of education counsellors to achieve individual and team targets.
• Allocate leads and monitor counsellors' daily activities and productivity.
• Conduct daily team huddles, performance reviews, and regular feedback sessions.
• Coach team members on counselling techniques, objection handling, and conversion strategies.
• Support the recruitment, onboarding, and training of new counsellors.
• Guide students and parents regarding courses, programs, eligibility criteria, fees, and admission processes.
• Ensure counsellors understand the institution's offerings and provide accurate information.
• Handle complex student queries and escalations professionally.
• Monitor the complete student journey, from initial enquiry to application, admission, and enrolment.
• Ensure timely follow-ups with prospective students and parents.
• Drive team performance to achieve monthly admission, revenue, and conversion targets.
• Monitor lead-to-counselling, counselling-to-admission, and enquiry-to-enrolment conversion rates.
• Identify opportunities to improve lead conversion and reduce lead leakage.
• Develop strategies to improve follow-up quality, productivity, and overall sales performance.
• Track individual counsellor performance and implement corrective action plans where required.

Description du poste

Key Responsibilities

1. Team Management & Leadership

• Lead, motivate, and manage a team of education counsellors to achieve individual and team targets.
• Allocate leads and monitor counsellors' daily activities and productivity.
• Conduct daily team huddles, performance reviews, and regular feedback sessions.
• Coach team members on counselling techniques, objection handling, and conversion strategies.
• Support the recruitment, onboarding, and training of new counsellors.

2. Counselling & Admissions

• Guide students and parents regarding courses, programs, eligibility criteria, fees, and admission processes.
• Ensure counsellors understand the institution's offerings and provide accurate information.
• Handle complex student queries and escalations professionally.
• Monitor the complete student journey, from initial enquiry to application, admission, and enrolment.
• Ensure timely follow-ups with prospective students and parents.

3. Sales & Target Achievement

• Drive team performance to achieve monthly admission, revenue, and conversion targets.
• Monitor lead-to-counselling, counselling-to-admission, and enquiry-to-enrolment conversion rates.
• Identify opportunities to improve lead conversion and reduce lead leakage.
• Develop strategies to improve follow-up quality, productivity, and overall sales performance.
• Track individual counsellor performance and implement corrective action plans where required.