Ecommerce Specialist

The Indus Valley; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

The Indus Valley is seeking an E-Commerce Operations Specialist to manage day-to-day marketplace operations and ensure smooth order processing across Amazon, Flipkart, Myntra, and other platforms.

You will maintain catalog accuracy, monitor orders and customer issues, and coordinate with warehouse, logistics, and marketing teams to drive operational excellence. 3+ years in e-commerce is preferred, with strong Excel and MIS reporting skills.

Qualifications

• 3+ years of experience in E-Commerce / Marketplace Operations.
• Hands-on experience with Amazon, Flipkart, Myntra, or similar marketplaces.
• Strong understanding of order management, catalog management, inventory, returns, and marketplace processes.
• Good knowledge of Excel/Google Sheets and MIS reporting.
• Strong analytical, coordination, and problem-solving skills.
• Ability to manage multiple marketplaces and operational priorities.
• Experience in D2C, FMCG, consumer durables, or consumer brands is preferred.

Responsibilities

• Manage day-to-day operations across Amazon, Flipkart, Myntra, and other marketplaces.
• Ensure accurate product listings, catalog updates, pricing, inventory, and promotions.
• Monitor orders, cancellations, returns, replacements, and customer issues.
• Coordinate with warehouse, logistics, customer support, finance, and marketing teams for smooth operations.
• Monitor inventory levels and coordinate replenishment to avoid stock-outs and excess inventory.
• Manage marketplace dashboards, reports, and operational metrics.
• Identify and resolve listing, pricing, inventory, order, and marketplace-related issues.
• Track sales, inventory, returns, cancellations, and other key operational KPIs.
• Support marketplace launches, promotional events, and campaign execution.
• Maintain regular MIS reports and provide actionable operational insights.
• Ensure marketplace compliance, SLA adherence, and timely resolution of operational escalations.

Skills

Detail-oriented

Analytical

Coordination

Problem-solving

Multitasking

Tools

Amazon Seller Central

Flipkart Seller Portal

Myntra Partner Portal

Job description

The Indus Valley is India’s leading healthy kitchenware brand, offering innovative and high-quality cookware designed to promote healthier cooking.

About the Role

We are looking for an E-Commerce Operations Specialist to manage day-to-day marketplace operations, ensure smooth order processing, maintain catalog accuracy, and drive operational excellence across e-commerce platforms.

Responsibilities

• Manage day-to-day operations across Amazon, Flipkart, Myntra, and other marketplaces.
• Ensure accurate product listings, catalog updates, pricing, inventory, and promotions.
• Monitor orders, cancellations, returns, replacements, and customer issues.
• Coordinate with warehouse, logistics, customer support, finance, and marketing teams for smooth operations.
• Monitor inventory levels and coordinate replenishment to avoid stock-outs and excess inventory.
• Manage marketplace dashboards, reports, and operational metrics.
• Identify and resolve listing, pricing, inventory, order, and marketplace-related issues.
• Track sales, inventory, returns, cancellations, and other key operational KPIs.
• Support marketplace launches, promotional events, and campaign execution.
• Maintain regular MIS reports and provide actionable operational insights.
• Ensure marketplace compliance, SLA adherence, and timely resolution of operational escalations.

Qualifications

• 3+ years of experience in E-Commerce / Marketplace Operations.
• Hands-on experience with Amazon, Flipkart, Myntra, or similar marketplaces.
• Strong understanding of order management, catalog management, inventory, returns, and marketplace processes.
• Good knowledge of Excel/Google Sheets and MIS reporting.
• Strong analytical, coordination, and problem-solving skills.
• Ability to manage multiple marketplaces and operational priorities.
• Experience in D2C, FMCG, consumer durables, or consumer brands is preferred.

Required Skills

• Detail-oriented and proactive professional who can independently manage marketplace operations.
• Ability to identify issues quickly and coordinate with internal teams.
• Ensure seamless e-commerce execution.

Preferred Skills

• Experience in D2C, FMCG, consumer durables, or consumer brands.