Ecommerce Specialist

WorkGeek Services; New Delhi; On-site; INR 167,400 - 279,000; Full time

Job summary

A dynamic e-commerce firm based in Delhi is seeking an experienced professional for Amazon Seller Central Operations. The role involves managing end-to-end operations on Amazon, maintaining account metrics, optimizing D2C Shopify storefronts, and overseeing multi-channel inventory. Candidates must possess 4-5 years of e-commerce operations experience with a strong focus on Amazon Seller Central. Proficiency in data analysis and familiarity with commercial operations across various platforms is essential.

Qualifications

• 4–5 years of hands-on e-commerce operations experience.
• Demonstrated experience managing Amazon Seller Central for the USA market.
• Experience managing multi-channel inventory across FBA, D2C, and third-party marketplaces.
• Working knowledge of Shopify for D2C storefront management.
• Proficiency with Amazon Ads console and core PPC metrics.
• Comfortable with data analysis.

Responsibilities

• Own end-to-end operations on Amazon Seller Central.
• Maintain account health metrics and respond to customer feedback.
• Manage D2C Shopify storefront end-to-end.
• Track daily/weekly KPIs and collaborate on Sponsored Ads strategy.

Skills

E-commerce operations experience

Amazon Seller Central management

Multi-channel inventory management

Shopify management

Amazon Ads knowledge

Data analysis proficiency

Tools

Excel/Sheets

Amazon Ads console

Job description

Amazon Seller Central Operations

• Own end-to-end operations on Amazon Seller Central (US) — listings, catalog hygiene, A+ content, brand store, and Buy Box strategy
• Maintain account health metrics: ODR, Late Shipment Rate, and policy compliance
• Monitor and respond to customer feedback, cases, and escalations proactively

D2C Website Operations

• Identify and expand to relevant secondary marketplaces (Walmart US, Thrive Market, etc.) where applicable
• Manage D2C Shopify storefront end-to-end — product listings, collections, pricing, and promotional calendar
• Optimize the customer journey for conversion: landing pages, checkout flow, and product discoverability
• Coordinate with design and tech for seasonal updates, new launches, and site performance improvements

Inventory & Warehouse Management

• Manage stock allocation from US warehouse across Amazon FBA, Shopify D2C, Thrive Market, and other active marketplaces
• Plan and execute FBA replenishment shipments from the US warehouse to Amazon fulfillment centers
• Forecast demand per channel to prevent stockouts and avoid excess FBA storage fees

Sales Performance & Growth

• Track and report daily/weekly KPIs: revenue, units sold, ACOS, TACOS, conversion rate, and sessions
• Collaborate with the marketing team on Sponsored Ads (SP, SB, SD) strategy and budget allocation
• Flag performance anomalies early and drive corrective action without waiting to be asked
• Contribute to pricing strategy, deal calendars (Prime Day, BFCM), and promotional planning

Experience & Skills

Must-Have

• 4–5 years of hands‑on e‑commerce operations experience (agency or brand side)
• Demonstrated experience managing Amazon Seller Central for the USA market
• Experience managing multi‑channel inventory across FBA, D2C, and third‑party marketplaces
• Working knowledge of Shopify for D2C storefront management
• Proficiency with Amazon Ads console and core PPC metrics (ACOS, ROAS, TACOS)
• Comfortable with data — Excel/Sheets, Seller Central reports, and inventory dashboards