Ecommerce Operation Specialist

The Indus Valley; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

The Indus Valley, based in Bengaluru, seeks an E-Commerce Operations Specialist to manage daily marketplace operations, ensure smooth order processing, and maintain catalog accuracy across platforms.

You will coordinate with warehouse, logistics, marketing, and finance, monitor KPIs, and drive promotions, launches, and MIS reporting for a healthy consumer-brand presence.

Qualifications

• 3+ years of experience in E-Commerce / Marketplace Operations.
• Hands-on experience with Amazon, Flipkart, Myntra, or similar marketplaces.
• Strong analytical and problem-solving skills; ability to coordinate across teams.
• Experience in D2C, FMCG, or consumer brands is preferred.

Responsibilities

• Manage day-to-day operations across Amazon, Flipkart, Myntra, and other marketplaces.
• Ensure accurate product listings, catalog updates, pricing, inventory, and promotions.
• Monitor orders, cancellations, returns, replacements, and customer issues.
• Coordinate with warehouse, logistics, customer support, finance, and marketing teams.
• Monitor inventory levels and coordinate replenishment to avoid stock-outs and excess inventory.
• Manage marketplace dashboards, reports, and operational metrics.
• Identify and resolve listing, pricing, inventory, order, and marketplace-related issues.
• Track sales, inventory, returns, cancellations, and other key operational KPIs.
• Support marketplace launches, promotional events, and campaign execution.
• Maintain regular MIS reports and provide actionable operational insights.
• Ensure marketplace compliance, SLA adherence, and timely resolution of operational escalations.

Skills

Marketplace operations

Order management

Catalog management

Inventory management

Excel/Google Sheets

MIS reporting

Cross-functional coordination

Problem solving

Job description

E-Commerce Operations Specialist The Indus Valley

Location: Bangalore
Experience: 3+ Years
Work Mode: 5 Days WFO

About The Indus Valley

The Indus Valley is India’s leading healthy kitchenware brand, offering innovative and high-quality cookware designed to promote healthier cooking.

Role Overview

We are looking for an E-Commerce Operations Specialist to manage day-to-day marketplace operations, ensure smooth order processing, maintain catalog accuracy, and drive operational excellence across e-commerce platforms.

Key Responsibilities

• Manage day-to-day operations across Amazon, Flipkart, Myntra, and other marketplaces.
• Ensure accurate product listings, catalog updates, pricing, inventory, and promotions.
• Monitor orders, cancellations, returns, replacements, and customer issues.
• Coordinate with warehouse, logistics, customer support, finance, and marketing teams for smooth operations.
• Monitor inventory levels and coordinate replenishment to avoid stock-outs and excess inventory.
• Manage marketplace dashboards, reports, and operational metrics.
• Identify and resolve listing, pricing, inventory, order, and marketplace-related issues.
• Track sales, inventory, returns, cancellations, and other key operational KPIs.
• Support marketplace launches, promotional events, and campaign execution.
• Maintain regular MIS reports and provide actionable operational insights.
• Ensure marketplace compliance, SLA adherence, and timely resolution of operational escalations.

Requirements

• 3+ years of experience in E-Commerce / Marketplace Operations.
• Hands-on experience with Amazon, Flipkart, Myntra, or similar marketplaces.
• Strong understanding of order management, catalog management, inventory, returns, and marketplace processes.
• Good knowledge of Excel/Google Sheets and MIS reporting.
• Strong analytical, coordination, and problem-solving skills.
• Ability to manage multiple marketplaces and operational priorities.
• Experience in D2C, FMCG, consumer durables, or consumer brands is preferred.