E Commerce & Logistics Operations

Welspun World; Bhiwandi; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Welspun World seeks an ECommerce Marketplace Operations Manager to oversee end-to-end operations across leading ecommerce portals. You will ensure accurate order processing, inventory visibility, and strong coordination with last-mile partners.

The ideal candidate combines operational execution with data-driven decision making to improve efficiency, reduce losses, and enhance customer experience.

Qualifications

• Experience in ecommerce marketplace operations and end-to-end order management.
• Strong ability to analyze data and drive improvements across processes.
• Proven experience with reconciliation, claims, and inventory controls.

Responsibilities

• Manage end-toend order processing across ecommerce portals.
• Ensure order flow accuracy, timely dispatch, cancellations control, and minimize leakage.
• Coordinate with warehouse, finance, and customer support for smooth operations.
• Handle SPF, RTO, short/expired, damage, and lost shipment claims.
• Perform orderlevel and portalwise reconciliation between OMS, marketplace panels, and financial books.
• Ensure timely claim filing and followups to minimize revenue loss.
• Maintain live inventory tracking across marketplaces.

Skills

Marketplace operations

Order management

Data analysis

Reconciliation

Stakeholder management

Excel

Education

Bachelor's degree in Business / Operations / Supply Chain

Tools

OMS

WMS

SAP

Marketplace portals

Job description

Job Title: ECommerce Operations Warehouse & Logistics

Location: Bhiwandi

Experience: 4- 8 years in Ecommerce Marketplace Operations

Job Summary:

We are seeking a highly driven ECommerce Marketplace Operations Manager to manage endtoend marketplace operations across leading ecommerce portals. The role is critical in ensuring seamless order processing, accurate inventory visibility, financial reconciliation, SLA adherence, and strong coordination with lastmile delivery partners. The ideal candidate will combine strong operational execution with datadriven decisionmaking to improve efficiency, reduce losses, and enhance customer experience.

Key Responsibilities:

Marketplace Operations & Order Management

• Manage endtoend order processing across all assigned ecommerce marketplace portals.
• Ensure order flow accuracy, timely dispatch, cancellations control, and minimal order leakage.
• Coordinate with internal teams (warehouse, finance, customer support) to ensure smooth operations.

Claims, SPF & Reconciliation

• Handle SPF, RTO, short/expired, damage, and lost shipment claims with marketplaces.
• Perform orderlevel and portalwise reconciliation between OMS, marketplace panels, and financial books.
• Ensure timely claim filing and followups to minimize revenue loss.

Inventory & Availability Management

• Maintain live inventory tracking across all marketplaces.
• Ensure stock accuracy between WMS, OMS, and marketplace dashboards.
• Proactively manage inventory issues such as overselling, stock mismatches, and slowmoving SKUs.

LastMile Partner Management

• Manage relationships with lastmile delivery partners and logistics service providers.
• Perform freight and bill reconciliation with lastmile partners.
• Track and improve SLA adherence (delivery TAT, RTO %, NDR closure).
• Conduct partner performance reviews and drive continuous improvement.

Performance Monitoring & Reporting

• Track key operational KPIs such as:
  • Order fulfillment rate
  • RTO & cancellation rate
  • Claim recovery %
  • Inventory accuracy
  • Partner SLA performance
• Prepare weekly/monthly dashboards and operational reports for management.

Process Improvement & Compliance

• Identify process gaps and drive automation or SOP improvements.
• Ensure compliance with marketplace policies, audit requirements, and internal controls.
• Support onboarding of new marketplaces, partners, or fulfillment models as required.

Key Skills & Competencies:

• Strong understanding of ecommerce marketplace operations (Amazon, Flipkart, Myntra, etc.)
• Handson experience with OMS/WMS/SAP and marketplace seller portals
• Excellent command over reconciliation, claims management, and data analysis
• Strong stakeholder and vendor management skills
• High attention to detail with an executionoriented mindset
• Advanced Excel skills; exposure to MIS dashboards preferred

Preferred Qualifications:

• Bachelors degree in Business, Operations, Supply Chain, or related field
• Prior experience in D2C or Marketplaceled brands
• Exposure to highvolume order environments is a plus