Ecommerce Executive

Spillbox Innovation Private Ltd; Chennai District; On-site; INR 200,000 - 300,000; Full time

Benefits offered by this job

Growth opportunities

Flexible work options

Job summary

Spillbox Innovation Private Ltd is seeking an energetic Marketplace Operations Executive to manage end-to-end listing, pricing, inventory control, and customer experience across Amazon, Flipkart, Meesho, and other online platforms.

You will craft optimized listings, maintain catalog accuracy, supervise stock levels, and coordinate with marketing for promotions. Freshers and candidates with 1–3 years’ experience are welcome, with strong Excel skills and knowledge of key seller platforms.

Qualifications

• Freshers with strong Excel skills or 1-3 years of hands-on experience running marketplace seller accounts.
• Working knowledge of Amazon Seller Central, Flipkart Seller Hub, or Meesho Supplier Panel is a strong advantage.
• Comfortable with Excel/Google Sheets - filters, VLOOKUP, and pivot tables for catalogue and sales data.
• Understanding of marketplace commissions, shipping fees, and settlement reports.

Responsibilities

• Create and manage product listings across Amazon, Flipkart, Meesho, JioMart, and Myntra with accurate data.
• Write keyword-rich titles, bullet points, and descriptions that follow each marketplace's policies.
• Upload images, size charts, and A+ content for brand listings.
• Maintain master catalogue with SKU, EAN/GTIN, HSN, MRP, weight, and dimensions.
• Manage pricing, discounts, and promotions to balance margins and competitiveness.
• Monitor stock levels and coordinate replenishments to avoid stockouts.

Skills

Excel skills

VLOOKUP

Pivot tables

Marketplace platforms

English

Tamil

Tools

Amazon Seller Central

Flipkart Seller Hub

Meesho Supplier Panel

Job description

Run our marketplace business end to end - listings, pricing, inventory, advertising, and daily operations across Amazon, Flipkart, Meesho, and other online platforms.

Listing & Catalogue Management

• Create new listings on Amazon Seller Central, Flipkart Seller Hub, Meesho Supplier Panel, JioMart, and Myntra with complete and accurate product data.
• Write keyword-rich titles, bullet points, and descriptions that follow each marketplace's content policy and character limits.
• Upload and maintain product images, size charts, and A+ content for brand-registered listings.
• Maintain master catalogue sheets with SKU codes, EAN/GTIN, HSN codes, MRP, weight, and package dimensions.
• Run bulk uploads and corrections through flat files, and fix catalogue errors, suppressed listings, and listing quality flags.
• Map size, colour, and pack-size variations correctly under parent-child listings.
• Keep content consistent across every platform whenever a product, price, or pack size changes.

Pricing & Margin Control

• Set and revise selling prices on each marketplace after accounting for commission, shipping, fulfilment, and return costs.
• Track competitor pricing daily and adjust to stay competitive without giving away margin.
• Work on Buy Box ownership on Amazon and Flipkart and act on pricing recommendation reports.
• Maintain MRP and minimum selling price discipline so our own channels do not undercut each other.
• Plan discounts, coupons, bank offers, and combo pricing along with the sales and finance teams.
• Flag loss-making SKUs and recommend price, pack, or packaging corrections.

Inventory & Fulfilment

• Monitor stock across FBA, Flipkart Smart Fulfilment, and self-ship, and raise replenishment requests before a stockout.
• Create and track inbound shipments to marketplace warehouses with correct labelling and documentation.
• Keep marketplace inventory in sync with internal stock to avoid oversell, cancellations, and penalties.
• Coordinate with the warehouse and logistics team on pickups, dispatch SLAs, and packaging standards.
• Track ageing and slow-moving stock and plan clearance or bundling action.

Orders, Returns & Customer Experience

• Process daily orders and keep late dispatch and cancellation rates within platform limits.
• Handle returns, refunds, and replacements, and analyse return reasons SKU by SKU.
• File and follow up claims for lost, damaged, and non-returned shipments until reimbursement is received.
• Respond to buyer messages, product questions, and reviews within the platform response time.
• Work with the product and packaging teams to bring down damage and quality related returns.

Advertising & Growth

• Run and optimise Sponsored Products, Sponsored Brands, and Flipkart PLA campaigns within agreed budgets.
• Track ACOS, ROAS, CTR, and conversion rate, and move spend towards the SKUs that convert.
• Do keyword research for both listing content and ad targeting.
• Plan participation in platform events such as Great Indian Festival, Big Billion Days, and Meesho sale campaigns.
• Support new launches with launch pricing, review generation, and ad support.

Account Health, Compliance & Reporting

• Monitor account health dashboards, performance notifications, and policy warnings on every platform.
• Keep seller metrics such as order defect rate, return rate, and seller rating within safe limits.
• Maintain brand registry, category approvals, and product compliance documents.
• Reconcile marketplace settlements and payment reports against orders and elevate short payments.
• Build weekly and monthly reports on sales, category performance, ad spend, and returns for leadership.

Who Can Apply

• Freshers with strong Excel skills or 1-3 years of hands-on experience running marketplace seller accounts.
• Working knowledge of Amazon Seller Central, Flipkart Seller Hub, or Meesho Supplier Panel is a strong advantage.
• Comfortable with Excel/Google Sheets - filters, VLOOKUP, and pivot tables for catalogue and sales data.
• Understanding of marketplace commissions, shipping fees, and settlement reports.
• Basic knowledge of search keywords and marketplace advertising is a plus.
• Detail-oriented and organised, with the patience to work through large product sheets.
• Fluency in English and Tamil.