E Commerce Team Lead

TP; Bengaluru; Presencial; INR 500 000 - 800 000; Tempo integral

Resumo da oferta

TP is seeking an experienced operations lead to manage eCommerce operations, including catalog management, order processing, and inventory control.

You will oversee team performance, implement SLA strategies, conduct regular performance reviews, and develop KPIs to measure success.

This role requires strong communication and people management skills, with a focus on improving service levels and reducing shrinkage.

Qualificações

• 3-8 years of experience in BPO Operations or Call Center Operations with expertise in e-commerce industry.
• Strong understanding of KPIs, CSAT, AHT and KRAs.
• Excellent communication skills with ability to lead teams effectively.

Responsabilidades

• Manage eCommerce operations, including catalog management, order processing, and inventory control.
• Oversee team performance and ensure timely completion of tasks through effective people management skills.
• Implement SLA management strategies to improve service levels and reduce shrinkage.
• Conduct regular performance reviews and evaluations to identify areas for improvement.
• Develop KPIs (Key Performance Indicators) and SLAs (Service Level Agreements) to measure team performance.

Conhecimentos

AHT

CSAT

KPIs

KRAs

People management

Performance evaluation

Communication skills

Descrição da oferta de emprego

Roles and Responsibilities

• Manage eCommerce operations, including catalog management, order processing, and inventory control.
  


• Oversee team performance and ensure timely completion of tasks through effective people management skills.
  


• Implement SLA management strategies to improve service levels and reduce shrinkage.
  


• Conduct regular performance reviews and evaluations to identify areas for improvement.
  


• Develop KPIs (Key Performance Indicators) and SLAs (Service Level Agreements) to measure team performance.
  

Desired Candidate Profile

• 3-8 years of experience in BPO Operations or Call Center Operations with expertise in e-commerce industry.
  


• Strong understanding of AHT (Average Handle Time), CSAT (Customer Satisfaction), KPIs, KRAs (Key Result Areas), People Management Skills, Performance Evaluation/Review processes.
  


• Excellent communication skills with ability to lead teams effectively.


• Contact: HR Yamanur K- 9449900627


• [e-mail]