Ecommerce Assistant

Panchrome Project; Mumbai; On-site; INR 450,000 - 550,000; Full time

Job summary

Panchrome Project is seeking a detail-oriented Logistics & E-commerce Administrator in Mumbai to manage Shopify product listings, stock levels, and order processing. The role involves coordinating domestic and international shipments, preparing import/export documents, and maintaining accurate shipping records.

The ideal candidate will be proficient in Excel/Sheets, comfortable with AI tools, and able to write clear product descriptions and emails. Training is offered to the right person.

Qualifications

• Strong written and spoken English.
• Careful and accurate with data.
• Willing to learn; training provided.

Responsibilities

• Create and maintain product listings on Shopify: titles, descriptions, images, pricing and product data.
• Keep stock levels accurate on the store and in inventory records.
• Process orders and ensure on-time shipment.
• Book couriers for domestic orders and arrange international shipments.
• Prepare import and export documentation and track shipments.
• Maintain shipping dashboard and track shipments.
• Handle delivery problems: delays, damages, returns and replacements.
• Keep order, stock and shipping records accurate.

Skills

English proficiency

Data accuracy

Willing to learn

Shopify familiarity

Excel/Sheets

Product descriptions

AI tools usage

Tools

Shopify

Excel

AI tools

Job description

This role has two sides. One is keeping the online store accurate: product listings, images, product data and stock levels. The other is the movement of goods: orders out to customers in India and overseas, stock coming in from suppliers abroad, and the import and courier documentation that goes with both.

Key responsibilities

• Create and maintain product listings on Shopify: titles, descriptions, images, pricing and product data.
• Keep stock levels accurate on the store and in our inventory records.
• Process orders and make sure they go out on time.
• Book couriers for domestic orders and arrange international shipments.
• Prepare import and export documentation and follow up on shipments in both directions.
• Track shipments and keep the shipping dashboard current.
• Handle delivery problems: delays, damages, returns and replacements.
• Keep order, stock and shipping records accurate.

Requirements .

Core requirements

• Strong written and spoken English
• Careful and accurate with data
• Willing to learn. We are happy to train the right person.

Technical and practical skills

• Comfortable with Shopify, or with another e-commerce platform and ready to learn Shopify
• Good working knowledge of Excel or Google Sheets
• Able to resize, rename and organise product images
• Able to write clear product descriptions and a clear email
• Comfortable using AI tools, or ready to start

Mindset and approach

• Accurate with detail. Stock counts, prices and addresses have to be right.
• Organised, and able to keep many orders moving at once.
• Follows things through, so nothing is left half done.
• Asks when something is unclear rather than guessing.

Good to have

• Experience with import or export documentation and customs paperwork
• Experience with courier platforms such as DHL, FedEx, Delhivery or India Post