E Commerce Manager

Arora Gifts; Kundli; In loco; INR 900.000 - 1.300.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Leave encashment

Provident Fund

Descrizione del lavoro

WorldOne Business Stationery is seeking a hands-on E-commerce Manager to independently manage and grow online sales across Amazon, Flipkart and WorldOne.in. You will handle product listings, catalogue maintenance, inventory and order coordination, campaigns and customer queries.

You will own end-to-end operations from listing optimization to fulfillment, including ads planning, promotions and reporting to drive profitability and growth across marketplaces.

Competenze

• Graduate in any discipline; advantage for e-commerce, marketing or business
• 5 years hands-on experience managing Amazon Seller Central, Flipkart Seller Hub and Shopify
• Experience creating, editing and optimising product listings independently
• Experience running and optimising marketplace advertising campaigns
• Strong working knowledge of order processing, inventory coordination, returns and customer support
• Proficient in Excel or Google Sheets, including filters, sorting, lookups and basic reporting

Mansioni

• Manage day-to-day operations of Amazon Seller Central, Flipkart Seller Hub and Shopify.
• Maintain accurate product information, pricing, images, descriptions, specifications and stock availability.
• Monitor account health, listing status, policy notifications and operational alerts.
• Identify and resolve listing errors, suppressed listings and catalogue issues.
• Create new product listings and upload catalogues across Amazon, Flipkart and Shopify.
• Modify listings, including titles, bullet points, descriptions, keywords, images and variations.
• Plan, launch and optimise Amazon Sponsored Ads and Flipkart campaigns.
• Monitor campaign spend, CPC, ACoS/ROAS and sales.
• Oversee order processing, dispatch, fulfilment and warehouse coordination.
• Respond to customer queries and handle returns per policies.
• Manage website product uploads, pricing and banners on the Shopify site worldone.in.
• Monitor stock across channels and coordinate replenishment.
• Prepare regular sales and performance reports.

Conoscenze

Marketplace management

Product listings

Advertising campaigns

Inventory coordination

Excel/Sheets data handling

Formazione

Graduate in any discipline

E-commerce/Marketing/Business qualification an advantage

Strumenti

Amazon Seller Central

Flipkart Seller Hub

Shopify

Excel/Google Sheets

Descrizione del lavoro

JOB DESCRIPTION--E COMMERCE MANAGER

About the Role

WorldOne Business Stationery is looking for a hands-on, self-driven E-commerce Executive to independently manage and grow our online business across marketplaces such as Amazon and Flipkart, as well as our Shopify website, worldone.in.

The candidate will be responsible for the complete day-to-day management of these platforms, including product listings, catalogue maintenance, inventory and order coordination, advertising campaigns, customer queries, promotions and performance monitoring.

We are looking for someone who can take ownership of the entire process, troubleshoot routine issues independently and ensure that all online channels operate smoothly and efficiently.

Key Responsibilities

1. Marketplace and Shopify Management

• Independently manage the day-to-day operations of Amazon Seller Central, Flipkart Seller Hub and Shopify.
• Maintain accurate product information, pricing, images, descriptions, specifications and stock availability.
• Monitor account health, listing status, policy notifications and operational alerts.
• Identify and resolve listing errors, suppressed listings, catalogue issues and other routine platform-related problems.
• Keep all platforms updated and ensure products are available for sale wherever stock permits.

2. Product Listing and Catalogue Management

• Create new product listings and upload product catalogues across Amazon, Flipkart and Shopify.
• Modify existing listings, including titles, bullet points, descriptions, keywords, images, attributes, variations and specifications.
• Optimise product listings for marketplace search visibility and conversion.
• Conduct keyword research and competitor listing analysis.
• Ensure consistency and accuracy of product information across all sales channels.
• Coordinate for product images, creatives, enhanced brand content/A+ Content and promotional banners as required.
• Maintain catalogue sheets, product codes, SKUs and other product data.

3. Advertising and Promotions

• Plan, launch, monitor and optimise Amazon Sponsored Ads and Flipkart advertising campaigns.
• Manage campaign budgets, keyword targeting, bids, placements and negative keywords where applicable.
• Monitor advertising spend, impressions, clicks, conversions, cost per click, ACoS/ROAS and sales attributed to campaigns.
• Identify underperforming campaigns and take corrective action.
• Execute marketplace promotions, coupons, deals and sale events in accordance with platform rules and approved budgets.
• Monitor campaign performance and recommend ways to improve profitability and sales.

4. Order Processing and Fulfilment Coordination

• Monitor incoming orders and ensure timely processing, dispatch and fulfilment.
• Manage order scheduling, shipping workflows, labels, invoices and dispatch coordination as applicable to each platform.
• Coordinate with the warehouse and dispatch team for stock availability, picking, packing and shipment readiness.
• Track pending, delayed, cancelled, returned and replacement orders.
• Monitor marketplace fulfilment processes, including applicable FBA, Easy Ship, Flipkart fulfilment or seller-fulfilled workflows.
• Resolve routine order-processing and fulfilment issues within platform timelines.

5. Customer Service and Returns

• Respond promptly and professionally to customer questions, product queries, messages and reviews through available platform tools.
• Handle complaints, return requests, cancellations, replacements and refunds in accordance with marketplace policies.
• Coordinate with internal teams to resolve product or delivery-related issues.
• Identify recurring customer complaints and suggest corrective measures.
• Maintain a professional brand image through accurate, helpful and timely communication.

6. Shopify Website Management

• Manage product uploads, product variants, pricing, descriptions, collections, tags, inventory and product images.
• Update website banners, promotional content, product pages and other routine website content.
• Monitor orders, payment status, fulfilment, cancellations and returns.
• Check for broken links, incorrect product information, out-of-stock products and basic website issues.
• Coordinate with technical support or developers when an issue requires advanced troubleshooting.
• Support website conversion improvements through better product presentation, navigation and merchandising.

7. Inventory and Pricing Coordination

• Monitor stock availability across online channels and coordinate replenishment with the relevant team.
• Maintain accurate SKU-level inventory and flag stock discrepancies.
• Ensure online pricing, discounts and promotional offers follow company-approved pricing rules.
• Avoid overselling and minimise cancellations caused by inventory mismatches.
• Track slow-moving products and identify opportunities to improve online sales.

8. Reporting and Performance Analysis

• Prepare regular reports covering sales, orders, returns, cancellations, inventory, advertising and marketplace performance.
• Track key metrics such as revenue, units sold, conversion rate, advertising spend, ACoS/ROAS, returns and cancellation rate.
• Analyse product and campaign performance and recommend specific corrective actions.
• Monitor competitor pricing, product positioning and marketplace trends.
• Maintain organised records of platform issues, promotional activities and operational tasks.

Required Skills and Qualifications

• Graduate in any discipline; a qualification in e-commerce, marketing or business is an advantage.
• 5 years of hands-on experience managing Amazon Seller Central, Flipkart Seller Hub and Shopify.
• Demonstrated ability to create, edit and optimise product listings independently.
• Practical experience running and optimising marketplace advertising campaigns.
• Strong working knowledge of order processing, inventory coordination, returns and customer support.
• Proficiency in Excel or Google Sheets, including filters, sorting, lookups and basic reporting.
• Good written communication skills.
• Ability to analyse sales and advertising data and take action based on performance.
• Comfortable troubleshooting platform issues and following them through to

Benefits:

• Health insurance
• Leave encashment
• Provident Fund