E-commerce Operations Executive

Soham Collection; Mumbai; In loco; INR 400.000 - 600.000; Tempo pieno

Descrizione del lavoro

SoHome is seeking a proactive E-commerce Operations Executive to manage product listings, inventory updates, order fulfilment, and customer support. You will collaborate with warehouse, marketing, finance, and logistics partners to deliver smooth shopping experiences in a fast-paced environment.

You will work closely with cross-functional teams to ensure accurate listings, timely deliveries, and high customer satisfaction while driving operational efficiency and CX improvements.

Competenze

• 1–2 years of prior experience in e-commerce operations or fulfilment.
• Hands-on knowledge of platforms like Shopify and logistics partners DTDC/Delhivery.
• Excellent written and verbal communication skills.
• Strong time management and multitasking abilities.
• Analytical mindset with problem-solving capabilities.
• Customer-first approach and eagerness to learn new tools.

Mansioni

• Create and manage accurate product listings and inventory on Shopify.
• Coordinate with warehouse to update stock, new launches and pricing.
• Manage end-to-end order lifecycle: confirmation, warehouse coordination, invoicing, tracking and returns.
• Work with logistics platforms to ensure timely and error-free delivery.
• Handle customer queries via email, calls or chat and resolve escalations.
• Maintain daily dispatch, return and sales reports; analyze trends for efficiency.

Conoscenze

E-commerce operations

Communication skills

Time management

Multitasking

Analytical thinking

Customer service

Problem solving

Strumenti

Shopify

DTDC

Delhivery

Descrizione del lavoro

At SoHome, we re looking for a proactive and detail-oriented E-commerce Operations Executive to manage and streamline our day-to-day e-commerce operations. You Ll be responsible for everything from product listings and inventory updates to order fulfilment and customer support. This role sits at the heart of our business, ensuring our customers receive a smooth and delightful shopping experience.

You Ll work closely with cross-functional teams-warehouse, marketing, finance, and third-party logistics partners-to deliver operational excellence in a fast-paced and growing environment.

Key Responsibilities

1. Product & Inventory Management

• - Create and manage accurate product listings across Shopify
• - Coordinate with the warehouse to update product details, stock availability, and new launches
• - Ensure high-quality listings with correct descriptions, images, specifications, and pricing
• - Monitor inventory levels and flag low stock or restocking needs

2. Order Processing & Fulfilment

• - Manage end-to-end order lifecycle: confirmation, coordination with warehouse, invoice generation, tracking, and returns
• - Work with logistics platforms (DTDC India) to ensure timely and error-free delivery
• - Troubleshoot issues related to delayed dispatch, RTOs, cancellations, or misdeliveries

3. Customer Success

• - Handle customer queries, order updates, complaints, and post-sale service via email, calls, or chat
• - Collaborate with warehouse and logistics to resolve escalations and maintain customer satisfaction
• - Proactively address feedback and contribute to improved CX (Customer Experience)

4. Reporting & Analysis

• - Maintain daily dispatch, return, and sales reports for internal transparency
• - Analyse logistics data and order trends to improve operational efficiency

Requirements & Must-Haves

• - Prior experience (1-2 years) in e-commerce operations or fulfilment
• - Hands-on knowledge of platforms like Shopify, DTDC, Delhivery, etc.
• - Excellent written and verbal communication skills
• - Strong time management and multitasking abilities
• - Analytical mindset with problem-solving capabilities
• - Customer-first approach and eagerness to learn new tools and trends
• - Ability to work in a fast-paced and high-growth environment

Why Join SoHome

• - Be part of a modern D2C home brand that s transforming how India shops for storage and lifestyle solutions
• - Work with a driven, collaborative team
• - Opportunity to grow in a role that directly impacts customer satisfaction and operational success