ECM Support Engineer

dotSolved Systems Inc.; Chennai; Remote; INR 900,000 - 1,800,000; Full time

Job summary

dotSolved Systems Inc. is seeking an ECM Support Engineer to provide hands-on administration and operational support for IBM Content Manager, IBM Case Manager, and KwikWork from Chennai with remote work flexibility.

You will triage incidents, perform root-cause analysis, and coordinate with global teams to keep ECM platforms stable. Key focus areas include IBM WAS configuration, database integration (DB2/Oracle/MS SQL), and cross‑platform support across Windows and Linux environments.

Qualifications

• Hands-on experience with IBM Content Manager and IBM Case Manager in large-scale environments.

Skills

IBM Content Manager

IBM Case Manager

KwikWork

IBM WebSphere WAS

Relational databases

Windows/Linux servers

Content Navigator / FileNet P8 tools

Tools

IBM WebSphere Application Server

DB2

Oracle

MS SQL Server

Content Navigator

Job description

Job Description

Position: ECM Support Engineer

Location: Chennai - Remote

Shift Timing: 3.00AM - 12.00PM PST (US Pacific Time)

Required Qualifications & Technical Skills

• Primary Expertise: Hands-on experience supporting and administering IBM Content Manager and IBM Case Manager, KwikWork.
• Middleware/Platform: Proficiency with IBM WebSphere Application Server (WAS) configuration and troubleshooting.
• Database Knowledge: Solid understanding of relational databases (IBM DB2, Oracle, or MS SQL Server) in the context of ECM schema and query execution.
• OS & Environment: Experience working in Windows Server and Linux/Unix environments.
• Tools & Utilities: Familiarity with IBM FileNet P8 tools (Content Platform Engine, Workplace XT, or Navigator) is a strong plus.
• Problem Solving: Strong analytical skills to diagnose complex document management and workflow issues.

Preferred Qualifications

• Experience with IBM Business Automation Workflow (BAW) or Content Navigator (ICN).
• Prior experience handling enterprise-level migrations or platform upgrades.
• Strong L2/L3 application and production support experience