ECM Support Engineer

Dotsolved Systems, Inc.; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

dotSolved, headquartered in Silicon Valley, is a leading provider of business process automation and cloud services. We are seeking an experienced professional to support and administer IBM Content Manager and Case Manager in a global enterprise environment.

The role requires strong middleware, database, and OS experience across Windows and Linux, with a focus on reliability and production support in a fast-paced setting.

Qualifications

• Hands-on experience administering IBM Content Manager, CaseManager, and KwikWork.
• Proficient in IBM WebSphere Application Server configuration and troubleshooting.
• Solid understanding of relational databases (DB2, Oracle, SQL Server) in ECM context.
• Experience in Windows Server and Linux/Unix environments.
• Familiarity with IBM FileNet P8 tools is a strong plus.
• Strong analytical skills to diagnose document management and workflow issues.

Responsibilities

• Provide L2/L3 application and production support for ECM platforms.

Skills

IBM Content Manager

WebSphere WAS

IBM DB2

Oracle

MS SQL Server

Windows/Linux

FileNet P8 tools

Analytical skills

Tools

FileNet P8 tools

Job description

dotSolved, headquartered in Silicon Valley USA, is a leading global provider of business process automation, modern application engineering, and cloud infrastructure services. dotSolved focuses on enabling digital transformations for small, medium, and large enterprises, in the following industries (but not limited to): High technology, Energy, Manufacturing, Financial Services, Media & Entertainment, Communications, Retail, Healthcare, and Education.

dotSolved drives digital transformations for enterprises by defining, automating, and optimizing complex business processes for the digital era and engineering modern, data & analytic driven, applications that deliver intended business value. With hundreds of successful implementations and experience in Big Data, ERP, and Supply Chain, dotSolved can guarantee the creation of measurable business value from project engagements leading to accelerated business growth and profitability for customers.

Job Description

Shift Timing: 3.00AM - 12.00PM PST (US Pacific Time)

Job Description:

Required Qualifications & TechnicalSkills:

• Primary Expertise: Hands-onexperience supporting and administering IBM Content Manager and IBM CaseManager, KwikWork.
• Middleware/Platform:Proficiency with IBM WebSphere Application Server (WAS) configuration andtroubleshooting.
• Database Knowledge: Solidunderstanding of relational databases (IBM DB2, Oracle, or MS SQL Server)in the context of ECM schema and query execution.
• OS & Environment:Experience working in Windows Server and Linux/Unix environments.
• Tools & Utilities:Familiarity with IBM FileNet P8 tools (Content Platform Engine, WorkplaceXT, or Navigator) is a strong plus.
• Problem Solving: Stronganalytical skills to diagnose complex document management andworkflowissues.

Preferred Qualifications

• Experience with IBM BusinessAutomation Workflow (BAW) or Content Navigator (ICN).
• Prior experience handlingenterprise-level migrations or platform upgrades.
• Strong L2/L3 application andproduction support experience