FileNet ECM Administrator

Confidential; Sector 10; Sur place; INR 900 000 - 1 500 000; Plein temps

Résumé du poste

Confidential in Noida, Uttar Pradesh is seeking an experienced IBM FileNet ECM Administrator to lead administration, monitoring, maintenance and troubleshooting of the IBM FileNet ECM platform. You will manage patching, upgrades, user access, incident resolution, and SLA compliance.

You will coordinate with OEM support, document procedures, and follow ITIL-based change and incident processes, while ensuring audit readiness and operational reporting.

Qualifications

• 5+ years of experience with IBM FileNet ECM and platform administration.
• Experience in patching, upgrades, and configuration management.
• Strong user access management and security controls.
• Familiarity with ITIL-based incident, change and problem management.

Responsabilités

• Administer and monitor the FileNet ECM platform to ensure availability and stability.
• Perform routine maintenance, patching, upgrades, and configuration activities.
• Troubleshoot FileNet application, system, and performance issues.
• Manage user accounts, roles, permissions, and access controls.
• Handle incidents and service requests within defined SLAs.
• Coordinate with IBM/OEM support for complex issues.
• Maintain documentation and knowledge base articles.
• Support audit requirements and operational reporting.

Connaissances

FileNet ECM

Access control

Incident resolution

ITIL

Description du poste

Position: FileNet ECM Administrator

Exp: 5+ Years

Location: Noida, Sector 24

Notice Periods: 0-15 Days / Serving Notice Period

Job Summary:

We are looking for an experienced IBM FileNet ECM Administrator responsible for the administration, monitoring, maintenance, and troubleshooting of the IBM FileNet Enterprise Content Management (ECM) platform. The candidate will handle patching, upgrades, user access management, incident resolution, SLA compliance, technical documentation, and coordination with OEM support to ensure smooth platform operations.

Key Responsibilities:

• Administer and monitor the IBM FileNet ECM platform to ensure availability and stability.
• Perform routine maintenance, patching, upgrades, and configuration activities.
• Troubleshoot and resolve FileNet application, system, and performance-related issues.
• Manage user accounts, roles, permissions, and access controls.
• Handle incidents, service requests, and problem resolution within defined SLAs.
• Monitor platform health and coordinate with infrastructure, database, and application teams.
• Coordinate with IBM/OEM support for complex technical issues and service requests.
• Maintain technical documentation, incident reports, operational procedures, and knowledge base articles.
• Follow ITIL-based incident, problem, and change management processes.
• Support audit requirements, compliance activities, and operational reporting.