EA to Executive Director -Growth

NPCI; Mumbai; On-site; INR 1,100,000 - 1,700,000; Full time

Benefits offered by this job

Medical insurance

Employee assistance program

Parental leave

Relocation support

Mobile reimbursement

Job summary

NPCI is seeking an experienced Executive Assistant to support the MD/CEO and senior leaders with high-level administrative and coordination duties.

You will manage calendars, coordinate meetings and travel, prepare briefs, and ensure confidential, discreet handling of communications across functions to enable efficient decision-making.

Qualifications

• Bachelor's degree in Business Administration, Management, Commerce or related discipline.
• 5–10 years' experience in executive support, office management or coordination.
• Experience supporting CXO-level executives, preferably in banking/fintech or regulated sectors.
• Strong calendar management and stakeholder coordination abilities.

Responsibilities

• Manage an executive's calendar to optimise time and priorities.
• Coordinate meetings, travel, agendas and briefing materials.
• Prepare executive notices, briefings and presentations.
• Track initiatives and follow up on action items with stakeholders.
• Draft, review and manage executive communications and correspondence.
• Coordinate internal and external meetings, governance and board activities.
• Ensure confidentiality, discretion and compliance in all tasks.
• Support planning of meetings, events and leadership reviews.

Skills

Executive calendar & scheduling

Office management

Meeting & event coordination

Documentation & reporting

Project coordination

Confidentiality & discretion

Professional communication

Interpersonal skills

Organizational planning

multitasking & prioritization

Problem solving

Education

Bachelor's degree in Business Administration/Management/Commerce or related

Job description

National Payments Corporation of India (NPCI) | Full Time

The National Payments Corporation of India (NPCI) is a pivotal institution in India's digital payments ecosystem, established by the Reserve Bank of India (RBI) and the Indian Banks’ Association (IBA). It operates under the Payment and Settlement Systems Act, 2007, and is incorporated as a “Not for Profit” company under Section 25 of the Companies Act 1956 (now Section 8 of the Companies Act 2013). NPCI is dedicated to building world-class digital payment infrastructure through innovative and efficient retail payment platforms. As an Equal Opportunity Employer, NPCI is committed to fostering an inclusive workplace culture, with zero tolerance for discrimination based on race, ethnicity, disability, gender identity, or sexual orientation, including support for the LGBTQ+ community.

To learn more about our company please click on link AboutNPCI

Our Culture

The NPCIWAY – Our Guiding Principles

At NPCI, we foster a culture of Inclusion, Innovation, and a High- Performance Workplace .

The NPCIWAY isnotjustaframework - it’sasharedcommitmentbyevery individual to align with our evolving business needs, dynamic market conditions, and workforce expectations.

Five Tenets of the NPCIWAY

• ForwardThinkingMind-Set
• CustomerFirst
• LeadWith Purpose
• PassiontoDeliver
• AllSucceedTogether

Employee Perks and Benefits

Insurance & Wellness:

• ComprehensiveCoverage :Medical,accidental,andlifeinsurance.
• Employee Assistance Program : Onsite medical center, financial/legal counselling, mental wellness.
• AnnualWellnessBouquet :Holisticwellbeingsupport

Family & Childcare:

• ParentalLeave :Inclusivematernityandpaternityleave.
• Nanny at home Support: Assistance for Working Parents

Mobility & Lifestyle:

• MobilityBenefits :Relocation,transfers,andtravelsupport.
• HomeLoanInterestSupport :Upto50%reimbursement*
• MobileReimbursement :Newhandsetevery2years.
• CarLease,SalaryAdvance,SubsidizedMeals.
• Reward&RecognitionProgram.
• TechnologyInnovation: PatentsandIPRightspolicy.

Retirement Planning:

• ProvidentFund(PF) and Gratuity Contributions.

Why Join Us

At NPCI, you’ll be part of a purpose-driven organization shaping the future of digital payments in India and beyond. NPCI offers a unique opportunity to work on cutting-edge projects that directly impact millions. We foster a culture of innovation, inclusion, and high performance, where every individual is empowered to lead with purpose and deliver with passion. With a strong focus on employee wellbeing, continuous learning, and collaborative success, NPCI is more than just a workplace - it’s a platform to grow, contribute, and make a meaningful difference.

Executive Assistant (EA) - Job Description

Job Title

Executive Assistant (EA)

Reporting To

Managing Director & CEO / Executive Director / Senior Leadership Executive

Role Purpose

The Executive Assistant provides high-level administrative, operational and coordination support to the MD/CEO or assigned senior executive.

The role serves as a trusted partner to the executive, enabling effective time management, seamless communication, efficient decision-making and smooth execution of key business priorities.

The EA is responsible for managing executive schedules, coordinating internal and external stakeholders, tracking strategic initiatives, preparing executive communications and ensuring the efficient functioning of the executive office while maintaining the highest standards of professionalism, confidentiality and discretion.

Key Responsibilities

• Manage and prioritize the executive's calendar to ensure optimal utilization of time.
• Coordinate meetings, appointments, travel schedules and business engagements.
• Anticipate scheduling conflicts and proactively recommend solutions.
• Ensure timely preparation of meeting agendas, briefing materials and supporting documents.
• Manage competing priorities and changing business requirements effectively.
• Organize internal and external meetings, leadership reviews, Board and Committee meetings as required.
• Prepare meeting notices, agendas, presentations and relevant documentation.
• Record, track and monitor key action items arising from meetings.
• Follow up with stakeholders to ensure timely closure of action items.
• Support governance processes by coordinating submissions, approvals and documentation.
• Draft, review and manage executive correspondence, presentations and communications.
• Act as a point of contact between the executive office and internal/external stakeholders.
• Ensure prompt and professional handling of communication requests.
• Facilitate information flow across teams and functions.
• Maintain communication records and documentation where required.
• Coordinate domestic and international travel arrangements.
• Manage travel itineraries, accommodation bookings and transport logistics.
• Ensure compliance with organizational travel policies and approval processes.
• Prepare travel-related briefing packs and meeting schedules.
• Track strategic initiatives, projects and executive priorities.
• Monitor key deliverables and follow up with relevant stakeholders.
• Support the executive in planning and coordinating critical meetings and events.
• Facilitate cross-functional coordination to ensure timely execution of priorities.
• Build and maintain effective working relationships with internal and external stakeholders.
• Coordinate with leadership teams, regulators, government, industry partners, vendors and other key parties as required.
• Support stakeholder engagement activities and executive visits.
• Exercise appropriate judgment in managing stakeholder interactions.
• Handle sensitive, confidential and business-critical information with absolute discretion.
• Ensure compliance with information security and data privacy requirements.
• Protect privileged business information and maintain confidentiality at all times.
• Manage administrative requirements of the executive office.
• Process expense claims, approvals and related documentation.
• Coordinate procurement, vendor interactions and administrative support activities where required.
• Continuously identify opportunities to improve efficiency and effectiveness of executive office processes.

Key Skills and Competencies

Functional Competencies

• Executive calendar and office management
• Business communication and correspondence
• Meeting and event coordination
• Documentation and report preparation
• Project coordination and tracking
• Administrative process management
• High level of professionalism and integrity
• Strong interpersonal and relationship-building skills
• Excellent organizational and planning ability
• Attention to detail and accuracy
• Ability to multitask and manage competing priorities
• Proactive problem-solving approach
• Sound judgment and decision-making capability
• Strong confidentiality and discretion

Education and Experience

Education

• Bachelor's degree in Business Administration, Management, Commerce or a related discipline.
• Additional certification in administration, office management or executive support would be an advantage.

Experience

• 5-10 years of experience in executive support, office management or administrative coordination roles.
• Prior experience supporting CXO-level executives, senior management or Board-level stakeholders preferred.
• Experience in banking, financial services, payments, technology or regulated industries is desirable.

Key Performance Indicators (KPIs)

• Effectiveness of calendar and schedule management.
• Timeliness and quality of meeting coordination.
• Closure and tracking of executive action items.
• Accuracy and quality of executive communications.
• Stakeholder satisfaction with executive office support.
• Timely coordination of strategic initiatives and projects.
• Adherence to confidentiality and governance standards.
• Operational efficiency of the executive office.