Executive Assistant

National Payments Corporation of India (NPCI)

Mumbai

On-site

INR 2,200,000 - 3,200,000

Full time

12 days ago

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Job summary

National Payments Corporation of India (NPCI) seeks an Executive Assistant to provide high-level administrative and coordination support to the MD/CEO. The role acts as a trusted partner, enabling effective time management, seamless communication and smooth execution of key priorities.

Responsibilities include managing calendars, coordinating meetings and travel, preparing briefing materials, handling confidential communications and ensuring governance and expense processes.

Qualifications

Bachelor's degree in Business Administration, Management, Commerce or related field.
Additional certification in administration or executive support would be an advantage.
5-10 years of experience in executive support, office management or administrative coordination roles.
Prior experience supporting CXO-level executives, senior management or Board-level stakeholders is preferred.

Responsibilities

Manage and prioritize the executive's calendar and schedule, coordinating meetings, travel and engagements.
Prepare meeting notices, agendas, briefing materials and documentation; track action items.
Draft, review and manage executive correspondence and communications.
Coordinate domestic and international travel arrangements and related logistics.
Support governance processes by coordinating submissions, approvals and documentation.
Maintain confidentiality and handle sensitive information with discretion.

Skills

Executive calendar

Office management

Business communication

Meeting coordination

Documentation

Report preparation

Project coordination

Stakeholder management

Administrative process management

Education

Bachelor's degree in Business Administration / related field

Job description

Role & responsibilities

Role Purpose

The Executive Assistant provides high-level administrative, operational and coordination support to the MD/CEO or assigned senior executive. The role serves as a trusted partner to the executive, enabling effective time management, seamless communication, efficient decision-making and smooth execution of key business priorities.

The EA is responsible for managing executive schedules, coordinating internal and external stakeholders, tracking strategic initiatives, preparing executive communications and ensuring the efficient functioning of the executive office while maintaining the highest standards of professionalism, confidentiality and discretion.

Key Responsibilities

Executive Calendar and Schedule Management

Manage and prioritize the executive's calendar to ensure optimal utilization of time.
Coordinate meetings, appointments, travel schedules and business engagements.
Anticipate scheduling conflicts and proactively recommend solutions.
Ensure timely preparation of meeting agendas, briefing materials and supporting documents.
Manage competing priorities and changing business requirements effectively.

Meeting Coordination and Governance Support

Organize internal and external meetings, leadership reviews, Board and Committee meetings as required.
Prepare meeting notices, agendas, presentations and relevant documentation.
Record, track and monitor key action items arising from meetings.
Follow up with stakeholders to ensure timely closure of action items.
Support governance processes by coordinating submissions, approvals and documentation.

Executive Correspondence and Communication

Draft, review and manage executive correspondence, presentations and communications.
Act as a point of contact between the executive office and internal/external stakeholders.
Ensure prompt and professional handling of communication requests.
Facilitate information flow across teams and functions.
Maintain communication records and documentation where required.

Travel and Logistics Management

Coordinate domestic and international travel arrangements.
Manage travel itineraries, accommodation bookings and transport logistics.
Ensure compliance with organizational travel policies and approval processes.
Prepare travel-related briefing packs and meeting schedules.

Strategic and Operational Support

Track strategic initiatives, projects and executive priorities.
Monitor key deliverables and follow up with relevant stakeholders.
Support the executive in planning and coordinating critical meetings and events.
Facilitate cross-functional coordination to ensure timely execution of priorities.

Stakeholder Management

Build and maintain effective working relationships with internal and external stakeholders.
Coordinate with leadership teams, regulators, government, industry partners, vendors and other key parties as required.
Support stakeholder engagement activities and executive visits.
Exercise appropriate judgment in managing stakeholder interactions.
Confidentiality and Information Management
Handle sensitive, confidential and business-critical information with absolute discretion.
Ensure compliance with information security and data privacy requirements.
Protect privileged business information and maintain confidentiality at all times.

Office Administration and Process Management

Manage administrative requirements of the executive office.
Process expense claims, approvals and related documentation.
Coordinate procurement, vendor interactions and administrative support activities where required.
Continuously identify opportunities to improve efficiency and effectiveness of executive office processes.

Key Skills and Competencies