E -Commerce Supply Operations Associate

Toolsvilla; Durgapur; On-site; INR 350,000 - 700,000; Full time

Job summary

Toolsvilla in India is seeking an experienced e-commerce operations professional to oversee order management, logistics coordination, and vendor onboarding across multiple warehouses.

You will monitor stock levels, manage returns and RTO, and drive process improvements using data-driven decisions. The ideal candidate has 1–4 years of experience, strong MS Excel skills, ERP familiarity, and excellent vendor coordination.

Qualifications

• 1- 4 years in e-commerce operations, logistics, or supply chain management.
• Tech Savvy: Advanced proficiency in MS Excel, ERP systems, and e-commerce dashboard management.
• Problem Solving: Ability to thrive in a fast-paced environment and make quick, data-driven decisions.
• Communication: Strong negotiation and coordination skills to manage external vendors and logistics partners.

Responsibilities

• Monitor incoming marketplace orders and oversee the complete fulfillment cycle.
• Partner with courier services to ensure timely shipping and handle delivery exceptions.
• Manage seller onboarding, monitor vendor compliance, and resolve order dispatch delays.
• Track stock levels across warehouses to prevent stockouts and overstock situations.
• Oversee the Return-to-Origin (RTO) process and manage quality checks for returned goods.
• Identify bottlenecks in daily workflows and implement scalable tech-driven solutions.

Skills

MS Excel

Vendor coordination

Data-driven decisions

Tools

ERP systems

E-commerce dashboards

Job description

ROLES & RESPONSIBILITIES

• Order Management: Monitor incoming marketplace orders and oversee the complete fulfillment cycle.
• Logistics Coordination: Partner with courier services to ensure timely shipping and handle delivery exceptions.
• Vendor Operations: Manage seller onboarding, monitor vendor compliance, and resolve order dispatch delays.
• Inventory Control: Track stock levels across warehouses to prevent stockouts and overstock situations.
• Returns & RTO: Oversee the Return-to-Origin (RTO) process and manage quality checks for returned goods.
• Process Optimization: Identify bottlenecks in daily workflows and implement scalable tech-driven solutions.

Qualifications & SkillsExperience:

• 1- 4 years in e-commerce operations, logistics, or supply chain management.
• Tech Savvy: Advanced proficiency in MS Excel, ERP systems, and e-commerce dashboard management.
• Problem Solving: Ability to thrive in a fast-paced environment and make quick, data-driven decisions.
• Communication: Strong negotiation and coordination skills to manage external vendors and logistics partners.