Logistics Operations Associate

SOLARA Home; Hyderabad; On-site; INR 500,000 - 750,000; Full time

Job summary

SOLARA Home is seeking a detail-oriented Logistics Operations Associate with 2–3 years of hands-on experience in e-commerce or logistics fulfillment. You will oversee inbound and outbound movement, coordinate with 3PL partners, and manage inventory health across fulfillment centers to prevent stockouts.

The ideal candidate thrives in a fast-paced environment, uses data to solve delivery bottlenecks, and ensures high customer satisfaction through timely order dispatches.

Qualifications

• Bachelor's degree required in logistics or related field.
• 2–3 years of hands-on experience in e-commerce or logistics fulfillment.
• Strong understanding of e-commerce channels and fulfilment models.
• High proficiency with Excel/Sheets and ERP/WMS systems.

Responsibilities

• Daily logistics & carrier management across multi-channel platforms.
• Inventory and warehouse operations including stock replenishment and audits.
• Reverse logistics & return processing management.
• Analytics, MIS & cost optimization through OTIF, lead times, and freight invoices.

Skills

2–3 years experience in logistics/fulfi

E-commerce platforms knowledge

Excel / Google Sheets

WMS/ERP familiarity

Education

Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field

Tools

SAP

Zoho Inventory

Unicommerce

Vinculum

Job description

We are seeking a detail-oriented and proactive Logistics Operations Associate with 2–3 years of hands-on experience in e-commerce or logistics fulfillment environment. In this role, you will oversee day-to-day inbound and outbound movement, coordinate with third-party logistics (3PL) partners and carriers, manage inventory health across fulfillment centers, and optimise fulfillment workflows. The ideal candidate thrives in a fast-paced environment, leverages data to solve delivery bottlenecks, and ensures high customer satisfaction through seamless order dispatches.

Job Summary

We are seeking a detail-oriented and proactive Logistics Operations Associate with 2–3 years of hands-on experience in e-commerce or logistics fulfillment environment. In this role, you will oversee day-to-day inbound and outbound movement, coordinate with third-party logistics (3PL) partners and carriers, manage inventory health across fulfillment centers, and optimise fulfillment workflows. The ideal candidate thrives in a fast-paced environment, leverages data to solve delivery bottlenecks, and ensures high customer satisfaction through seamless order dispatches.

Key Responsibilities

1. Daily Logistics & Carrier Management

• Outbound Coordination: Monitor daily order queues across multi-channel fulfillment platforms (Amazon FBA, Shopify, Quick Commerce, etc.) to ensure timely picking, packing, and dispatch.
• Carrier SLA Management: Liaise with local and regional 3PL logistics partners, couriers, and freight forwarders to manage SLAs, pickup schedules, transit times, and delivery performance.
• Exceptions & Escalations: Identify and resolve dispatch failures, delayed shipments, unlinked orders, and damaged/lost inventory issues in real time.

2. Inventory & Warehouse Operations

• Stock Replenishment: Track multi-channel inventory levels to coordinate inbound stock movements between main warehouses, regional hubs, and fulfillment centers (e.g., FBA / Dark Stores) to prevent stockouts.
• Warehouse Systems (WMS/ERP): Record and update all inbound receipts, dispatches, stock transfers, and adjustments in the company’s ERP / Warehouse Management System (WMS).
• Audits & Reconciliations: Conduct routine physical inventory audits, reconciliation of physical vs. system stock, and shrinkage analysis.

3. Reverse Logistics & Return Processing

• Return Authorization: Oversee the end-to‑end Return To Origin (RTO) and customer return processes.
• Quality Check & Sorting: Coordinate with warehouse teams to inspect returned merchandise, categorize items (resellable, refurbish, liquidate), and re‑enter usable stock into inventory promptly.

4. Analytics, MIS & Cost Optimization

• Performance Tracking: Generate daily and weekly operational metrics, including On‑Time In‑Full (OTIF) rates, Order Lead Time, First Mile/Last Mile SLA adherence, and RTO percentages.
• Cost Management: Audit carrier freight invoices, identify freight billing discrepancies, and monitor logistics cost per order to support margin improvement.

Required Qualifications & Experience

• Experience: 2–3 years of proven operational experience in e-commerce, a D2C brand, third‑party logistics (3PL), or freight/fulfillment operations.
• Education: Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Hands‑on Platform Skills: Deep understanding of e‑commerce channels (Amazon Seller Central, Shopify, Flipkart/Blinkit seller portals, etc.) and fulfilment models (FBA, Seller‑Flex, Direct‑to‑Consumer).
• Technical Proficiency: High proficiency in Microsoft Excel / Google Sheets (VLOOKUP, Index‑Match, Pivot Tables, data cleaning) and hands‑on familiarity with WMS/ERP systems (e.g., SAP, Zoho Inventory, Unicommerce, Vinculum, or similar).