Senior Manager

Lumina Datamatics; Puducherry; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Lumina Datamatics is seeking a dynamic Senior Manager to lead the e-commerce team in Puducherry. The role focuses on steering strategic direction, optimizing operations, and delivering high-value ecommerce solutions for clients.

You will mentor a team of specialists, collaborate with cross-functional groups, and ensure alignment with company objectives to drive growth and client satisfaction.

Qualifications

• Proven track record in e-commerce operations.
• Experience in project management.
• Experience in team leadership.

Responsibilities

• Develop and implement the strategic vision for the e-commerce services department in alignment with company objectives.
• Identify emerging trends and opportunities in the e-commerce landscape to drive innovation and competitive advantage.
• Collaborate with senior leadership to define long-term goals and objectives for the department.
• Lead, mentor, and inspire a team of e-commerce specialists, including project managers, analysts, and technical experts.
• Foster a culture of collaboration, accountability, and continuous learning within the team.
• Set clear performance goals and provide regular feedback to support professional growth and development.
• Serve as the primary point of contact for key client accounts, ensuring high levels of satisfaction and retention.
• Develop deep understanding of client needs and challenges, and proactively identify opportunities to add value through our services.
• Collaborate with cross-functional teams to deliver customized e-commerce solutions that meet client objectives.
• Oversee the day-to-day operations of the e-commerce services department, ensuring efficient resource allocation and project execution.
• Manage the operations and ensure the operation is in accordance with established procedures and practices.
• Monitor key performance metrics and implement continuous improvement initiatives to optimize service delivery and drive operational excellence.
• Ensure compliance with industry regulations, security standards, and best practices in e-commerce operations.
• Maintain open communications with senior management to keep them apprised of operational situations that impact or may impact their goals/vision.
• Build strong relationships with internal stakeholders, including HR, sales, marketing, IT, and finance teams, to drive alignment and support business growth initiatives.
• Closely work with internal teams in recruitment, plan, performance, operation, projects, etc.

Skills

E-commerce operations

Project management

Team leadership

Job description

Roles and Responsibilities :

Strategic Leadership

• -Develop and implement the strategic vision for the e-commerce services department in alignment with company objectives.
• -Identify emerging trends and opportunities in the e-commerce landscape to drive innovation and competitive advantage.
• -Collaborate with senior leadership to define long-term goals and objectives for the department.

Team Management

• -Lead, mentor, and inspire a team of e-commerce specialists, including project managers, analysts, and technical experts.
• -Foster a culture of collaboration, accountability, and continuous learning within the team.
• -Set clear performance goals and provide regular feedback to support professional growth and development.

Client Relationship Management

• -Serve as the primary point of contact for key client accounts, ensuring high levels of satisfaction and retention.
• -Develop deep understanding of client needs and challenges, and proactively identify opportunities to add value through our services.
• -Collaborate with cross-functional teams to deliver customized e-commerce solutions that meet client objectives.

Operational Excellence

• -Oversee the day-to-day operations of the e-commerce services department, ensuring efficient resource allocation and project execution.
• -Manage the operations and ensure the operation is in accordance with established procedures and practices.
• -Monitor key performance metrics and implement continuous improvement initiatives to optimize service delivery and drive operational excellence.
• -Ensure compliance with industry regulations, security standards, and best practices in e-commerce operations.

Stakeholder Engagement

• -Maintain open communications with senior management to keep them appraised of operational situations that impact or may impact their goals/vision.
• -Build strong relationships with internal stakeholders, including HR, sales, marketing, IT, and finance teams, to drive alignment and support business growth initiatives.
• -Closely work with internal teams in recruitment, plan, performance, operation, projects, etc.

Job Requirements

We are seeking a dynamic and experienced Senior Manager to lead our e-commerce team. The ideal candidate will have a proven track record in e-commerce operations, project management, and team leadership. They will be responsible for driving the strategic direction of our e-commerce services department, optimizing operational processes, and ensuring the delivery of exceptional results for our clients.