E Commerce Manager

hr consultancy; Navi Mumbai; Hybrid; INR 900,000 - 1,500,000; Full time

Job summary

hr consultancy in Navi Mumbai is seeking an experienced Ecommerce Manager to lead online sales strategy and platform presence. You will work with marketing and product teams to drive traffic, optimize the customer journey, and achieve growth targets across key channels.

The candidate should excel in data-driven decision making, digital marketing, and project management, ensuring seamless operations from listing to delivery in a dynamic retail environment.

Qualifications

• Degree in Marketing, Business Administration, or a related field.
• Proven experience in eCommerce management, preferably in a retail or consumer goods industry.
• Deep understanding of ecommerce platforms, payment gateways, and order management systems.
• Skilled in data analysis, interpreting website analytics, sales data, and market trends.
• Strong grasp of digital marketing including SEO, PPC, email marketing, and social media.

Responsibilities

• Develop and implement ecommerce strategies to achieve goals.
• Ensure presence in all ecommerce platforms and oversee business development.
• Manage and oversee ecommerce sales meetings and targets.
• Collaborate with marketing to create online campaigns to drive traffic and sales.
• Analyze sales data and customer feedback to optimize performance.
• Manage inventory, pricing, and product listings on ecommerce platforms.
• Maintain relationships with e-retailers to maximize brand mileage on portals.
• Ensure smooth customer experience from browse to delivery.
• Identify and mitigate fraud risks, brand infringement, and supply chain issues.

Skills

eCommerce strategy

Business development

Sales target management

Data analysis

Digital marketing

UX design

Project management

Communication

Adaptability

Education

Marketing or related field degree

Job description

Responsibilities of an eCommerce Manager but not limited to:

• Develop and implement eCommerce strategies to achieve IMEs goals and objectives
• Managing business development and ensuring presence in all the ecommerce platforms
• Manage and oversee the eCommerce sales meeting periodic and annual targets
• Collaborate with the marketing team to create online campaigns and promotions to drive traffic and sales
• Analyze sales data and customer feedback to optimize the online store's performance
• Manage inventory, pricing, and product listings on the eCommerce platform
• Maintain good business relationships with the e-retailers, ensure CHD brands get significant mileage in the e-portals.
• Ensure smooth customer experience throughout the purchase journey, browsing to checkout and delivery
• Identify and mitigate potential issues, such as fraudulent activity, brand infringement security risks, and supply chain disruptions.

Qualifications, Skill sets and Experience:

• Degree in Marketing, Business Administration, or a related field
• Proven experience in eCommerce management, preferably in a retail or consumer goods industry
• Ecommerce platform knowledge: The ecommerce manager should have a deep understanding of ecommerce platforms and related technologies, including website development, payment gateways, and order management systems.
• Data analysis: Should be skilled in data analysis, including interpreting and analyzing website analytics, sales data, customer data, and market trends. Should be able to use this data to make informed decisions and develop effective strategies.
• Digital marketing expertise: Should have a strong understanding of digital marketing techniques, including search engine optimization (SEO), pay-per-click (PPC) advertising, email marketing, and social media marketing.
• Customer experience design: Should be skilled in designing customer-centric online experiences, user interface design, and user experience (UX) design.
• Project management: Should have strong project management skills, including the ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines.
• Communication skills: Should possess excellent communication skills, including the ability to communicate effectively with cross-functional teams, stakeholders, and vendors.
• Adaptability: Should be able to adapt to changes in the ecommerce landscape, including new technologies, market trends, and customer behaviors.
• Overall, should possess a broad range of technical, analytical, and strategic skills, along with strong communication and project management skills.