E-commerce Sales & Customer Engagement Executive

Nextwebi; Bengaluru; On-site; INR 254,000 - 304,000; Full time

Job summary

NCart Enterprises is looking for a smart, creative, confident, and customer-focused E-commerce Sales & Customer Engagement Executive to manage customer communication, sales follow-ups, WhatsApp marketing, website product updates, and digital customer engagement for our e-commerce platform, NCart.in.

This role is ideal for someone who enjoys talking to customers, converting inquiries into sales, creating simple marketing creatives, and working with customer data.

Qualifications

• Female candidates preferred; English and Hindi are mandatory.
• Fluency in English and Hindi; knowledge of Kannada/Telugu/Tamil is a plus.
• Strong communication, sales ability and willingness to learn Canva.
• Comfortable with customer databases, Excel/Google Sheets and WhatsApp.

Responsibilities

• Handle customer inquiries via WhatsApp, calls, website and other channels.
• Speak with customers, understand requirements and convert inquiries into sales.
• Follow up with potential customers and drive repeat purchases.
• Create Canva marketing creatives and manage product information on the site.
• Maintain customer databases and support promotional campaigns.

Skills

Sales skills

Customer engagement

Communication

English language

Hindi language

Multilingual communication

Tools

Canva

Excel

Google Sheets

WhatsApp Marketing

Job description

About the Role

NCart Enterprises is looking for a smart, creative, confident, and customer-focused E-commerce Sales & Customer Engagement Executive to manage customer communication, sales follow-ups, WhatsApp marketing, website product updates, and digital customer engagement for our e-commerce platform, NCart.in.

This role is ideal for someone who enjoys talking to customers, converting inquiries into sales, creating simple marketing creatives, and working with customer data.

The selected candidate will be provided with customer databases and trained on our e-commerce platform and internal processes.

Key Responsibilities

Sales & Customer Follow-up

• Handle customer inquiries received through WhatsApp, calls, website, and other channels.
• Speak with new and existing customers and understand their requirements.
• Follow up with potential customers and convert inquiries into sales.
• Maintain regular communication with existing customers.
• Respond professionally and promptly to customer queries on WhatsApp.
• Follow up with customers who have shown interest in products but have not completed their purchase.
• Build good relationships with customers and encourage repeat purchases.
• Achieve assigned sales and conversion targets.

WhatsApp & Customer Database Marketing

• Work with existing customer databases to conduct targeted customer outreach.
• Send product information, offers, product images, and promotional messages through WhatsApp.
• Conduct regular follow-ups with existing and potential customers.
• Communicate promotional offers and new product launches to relevant customers.
• Maintain proper records of customer responses and follow-up status.
• Support email-based customer marketing and promotional campaigns.

E-commerce Website Management

• Update and manage product information on NCart.in.
• Add new products and update existing product details.
• Update product availability, pricing, images, descriptions, and other information.
• Coordinate product updates and ensure the website contains accurate information.
• Update new website sections, offers, announcements, and basic content as required.
• Monitor product availability and inform the concerned team about stock-related issues.
• The candidate will be trained to use the e-commerce website management system.

Canva & Marketing Creatives

• Create simple product promotional creatives using Canva.
• Prepare product images, promotional banners, offers, WhatsApp creatives, and basic marketing materials.
• Make creative content suitable for WhatsApp and customer communication.
• Coordinate with the management team for promotional campaigns and product launches.

Customer Service

• Respond to customer questions regarding products, pricing, availability, delivery, and other basic queries.
• Provide accurate product information to customers.
• Handle customer concerns professionally and coordinate with the relevant team when required.
• Ensure timely follow-up until the customer's query or requirement is resolved.

Requirements

• Female candidates preferred.
• Good proficiency in English and Hindi – Mandatory.
• Knowledge of Kannada, Telugu,or Tamil will be an added advantage.
• Good communication and interpersonal skills.
• Confident in speaking with customers over phone and WhatsApp.
• Strong sales and convincing skills.
• Ability to understand customer requirements and recommend suitable products.
• Basic knowledge of Canva or willingness to learn Canva.
• Basic computer knowledge.
• Comfortable working with customer databases, Excel/Google Sheets, email, and WhatsApp.
• Willingness to learn and manage e-commerce website product updates.
• Smart, proactive, and willing to take ownership of tasks.
• Freshers with good communication and sales ability can also apply.

Who We Are Looking For

We are looking for someone who is smart, energetic, creative, confident, and comfortable interacting with customers.

The candidate should have the ability to turn a customer inquiry into a potential sale through proper communication, product understanding, follow-up, and convincing skills.

Someone who enjoys sales + customer interaction + digital marketing + e-commerce activities would be a great fit for this role.

Salary & Incentives

Basic Salary: Up to ₹25,000 per month, depending on the candidate's skills and experience.

Performance Incentives: Attractive commission structure based on sales performance.

High-performing candidates can earn up to ₹25,000 or more per month in additional commission, based on their sales performance and the applicable incentive structure.

Total earning potential = Basic Salary + Performance-Based Commission

Why Join NCart?

• Opportunity to work directly in an e-commerce business.
• Training will be provided for website/product management.
• Opportunity to develop skills in sales, customer engagement, e-commerce, and digital marketing.
• Attractive performance-based commission.
• Opportunity for higher earnings based on sales performance.
• Scope to grow with the business.