E Commerce Operations Specialist

Cuckoo Appliances; Dadri; On-site; INR 600,000 - 900,000; Full time

Job summary

Cuckoo Appliances is seeking a result-oriented Assistant Manager E-Commerce Operations to manage marketplace activities across Amazon Seller Central, Flipkart Seller Hub, and other platforms from our base in India.

You will optimize listings, monitor performance, coordinate inventory, orders, and payments, and work with sales, marketing, warehouse, and finance teams to drive online growth.

Qualifications

• Graduate in any discipline.
• 3-6 years of relevant e-commerce marketplace experience.
• Experience in consumer durables, electronics, home appliances, or related product categories preferred.
• Hands-on experience with Amazon Seller Central and Flipkart Seller Hub.

Responsibilities

• Manage day-to-day operations across Amazon Seller Central, Flipkart Seller Hub, and other marketplaces.
• Monitor marketplace performance, product availability, orders, and operational issues.
• Maintain listing accuracy and optimise product catalog (titles, descriptions, images, keywords).
• Coordinate with warehouse, sales, marketing, finance, and customer service teams to resolve issues and drive growth.
• Monitor settlements, commissions, and payment discrepancies; coordinate with finance for reconciliation.

Skills

Amazon Seller Central

Flipkart Seller Hub

E-commerce operations

Inventory management

Order processing

Sales MIS

Data analysis

MS Excel (VLOOKUP/XLOOKUP, Pivot)

Communication

Cross-functional coordination

Education

Bachelor's degree or equivalent

Tools

Excel

Seller Central

Job description

We are looking for a result-oriented Assistant Manager E-Commerce Operations to manage and optimise our online marketplace business across Amazon, Flipkart, and other e-commerce platforms.

The candidate will be responsible for ensuring smooth day-to-day marketplace operations, improving product visibility, maintaining listing accuracy, monitoring sales performance, and supporting the growth of Cuckoo Appliances' online business.

Key Responsibilities

1. E-Commerce Marketplace Management

• Manage day-to-day operations across Amazon Seller Central, Flipkart Seller Hub, and other relevant marketplaces.
• Monitor marketplace performance, product availability, orders, and operational issues.
• Ensure compliance with marketplace policies and maintain account health.

2. Product Listing & Catalogue Management

• Create, update, and optimise product listings, titles, descriptions, images, keywords, and specifications.
• Manage product catalogue accuracy, pricing, SKUs, and listing activation.
• Resolve listing errors, suppressed listings, and catalogue-related issues.

3. Inventory & Order Operations

• Monitor inventory availability and coordinate stock replenishment with the warehouse team.
• Manage order processing, dispatch coordination, cancellations, returns, and refunds.
• Ensure timely resolution of marketplace operational issues and minimise stockouts.

4. Payments & Reconciliation

• Monitor marketplace settlements, commissions, deductions, and payment discrepancies.
• Coordinate with the finance team to resolve reconciliation issues.
• Track returns, refunds, claims, and other operational adjustments.

5. Cross-Functional Coordination

• Coordinate with sales, marketing, warehouse, logistics, finance, and customer service teams.
• Follow up with marketplace support teams to resolve escalations.
• Identify operational gaps and implement process improvements.

Required Skills

• Hands-on experience with Amazon Seller Central and Flipkart Seller Hub.
• Strong knowledge of e-commerce and marketplace operations.
• Inventory management, order processing, returns, and refunds.
• Sales MIS, reporting, and data analysis.
• Advanced MS Excel, including VLOOKUP/XLOOKUP and Pivot Tables.
• Strong analytical, communication, coordination, and problem-solving skills.

Candidate Profile

• Graduate in any discipline
• 3-6 years of relevant e-commerce marketplace experience.
• Experience in consumer durables, electronics, home appliances, or related product categories preferred.
• Ability to independently manage marketplace operations and coordinate with cross-functional teams.

The ideal candidate should have strong hands-on experience in marketplace operations, catalogue management, inventory planning, sales analysis, and operational coordination.